<?xml version="1.0" encoding="utf-8"?>
<catalog>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Click <em>Answer the Phone</em> button</span>]]]></question>
		<saythis><![CDATA[]]]></saythis>
		<answer value="" choicesay=""><![CDATA[]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[__________, Prestige Hotel. This is aaaaa speaking. How may I help you?]]]></question>
		<saythis><![CDATA[blank, Prestige Hotel. This is aaaaa speaking. How may I help you?]]]></saythis>
		<answer value="1" choicesay="Good afternoon, Prestige Hotel. This is aaaaa speaking. How may I help you?"><![CDATA[Good afternoon]]]></answer>
		<answer value="0" choicesay="Good morning, Prestige Hotel. This is aaaaa speaking. How may I help you?"><![CDATA[Good morning]]]></answer>
		<answer value="0" choicesay="Good evening, Prestige Hotel. This is aaaaa speaking. How may I help you?"><![CDATA[Good evening]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Certainly sir, __________ to assist you.]]]></question>
		<saythis><![CDATA[Certainly sir, blank to assist you.]]]></saythis>
		<answer value="1" choicesay="Certainly sir, I would be more than happy to assist you."><![CDATA[I would be more than happy]]]></answer>
		<answer value="0" choicesay="Certainly sir, I would like to assist you."><![CDATA[I would like]]]></answer>
		<answer value="0" choicesay="Certainly sir, it is the pleasure to assist you."><![CDATA[it is the pleasure]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[__________, please?]]]></question>
		<saythis><![CDATA[blank, please?]]]></saythis>
		<answer value="1" choicesay="May I have your name, please?"><![CDATA[May I have your name]]]></answer>
		<answer value="0" choicesay="Who are you, please?"><![CDATA[Who are you]]]></answer>
		<answer value="0" choicesay="A name, please?"><![CDATA[A name]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]]></question>
		<saythis><![CDATA[Would you mind spelling your last name please?]]]></saythis>
		<answer value="1" choicesay="Would you mind spelling your last name please?"><![CDATA[Would you mind spelling your last name please?]]]></answer>
		<answer value="1" choicesay="Can you please spell your first name?"><![CDATA[Can you please spell your first name?]]]></answer>
		<answer value="1" choicesay="Excuse me, can you please repeat that?"><![CDATA[Excuse me, can you please repeat that?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[__________, Mr. Fan?]]]></question>
		<saythis><![CDATA[blank, Mr. Fan?]]]></saythis>
		<answer value="1" choicesay="What day will you be checking in, Mr. Fan?"><![CDATA[What day will you be checking in]]]></answer>
		<answer value="0" choicesay="Arrival date, Mr. Fan?"><![CDATA[Arrival date]]]></answer>
		<answer value="0" choicesay="Check in date, Mr. Fan?"><![CDATA[Check in date]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]]></question>
		<saythis><![CDATA[Can you please repeat that?]]]></saythis>
		<answer value="1" choicesay="Can you please repeat that?"><![CDATA[Can you please repeat that?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[__________, Mr. Fan?]]]></question>
		<saythis><![CDATA[blank, Mr. Fan?]]]></saythis>
		<answer value="1" choicesay="How many days will you be staying, Mr. Fan?"><![CDATA[How many days will you be staying]]]></answer>
		<answer value="0" choicesay="How long, Mr. Fan?"><![CDATA[How long]]]></answer>
		<answer value="0" choicesay="What days, Mr. Fan?"><![CDATA[What days]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]]></question>
		<saythis><![CDATA[I'm sorry can you please repeat that?]]]></saythis>
		<answer value="1" choicesay="I'm sorry can you please repeat that?"><![CDATA[I'm sorry can you please repeat that?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[So you will be checking out __________ Mr. Fan?]]]></question>
		<saythis><![CDATA[So you will be checking out blank Mr. Fan?]]]></saythis>
		<answer value="1" choicesay="So you will be checking out on July 11 Mr. Fan?##So you will be checking out on July eleven Mr. Fan?"><![CDATA[on July 11]]]></answer>
		<answer value="0" choicesay="So you will be checking out on June 11 Mr. Fan?##So you will be checking out on June eleven Mr. Fan?"><![CDATA[on June 11]]]></answer>
		<answer value="0" choicesay="So you will be checking out on August 12 Mr. Fan?##So you will be checking out on August twelve Mr. Fan?"><![CDATA[on August 12]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]]></question>
		<saythis><![CDATA[Pardon me but I did not hear you clearly. What day did you say?]]]></saythis>
		<answer value="1" choicesay="Pardon me but I did not hear you clearly. What day did you say?"><![CDATA[Pardon me but I did not hear you clearly. What day did you say?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[__________, Mr. Fan?]]]></question>
		<saythis><![CDATA[blank, Mr. Fan?]]]></saythis>
		<answer value="1" choicesay="Will this reservation be just for yourself, Mr. Fan?"><![CDATA[Will this reservation be just for yourself]]]></answer>
		<answer value="0" choicesay="This is just for yourself, Mr. Fan?"><![CDATA[This is just for yourself]]]></answer>
		<answer value="0" choicesay="You are to be by yourself, Mr. Fan?"><![CDATA[You are to be by yourself]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]]></question>
		<saythis><![CDATA[Can you please repeat that?]]]></saythis>
		<answer value="1" choicesay="Can you please repeat that?"><![CDATA[Can you please repeat that?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Excellent. __________ a deluxe Harbor/Mountain facing room]]]></question>
		<saythis><![CDATA[Excellent. blank a deluxe Harbor/Mountain facing room]]]></saythis>
		<answer value="1" choicesay="Excellent. We can put you in a deluxe Harbor/Mountain facing room"><![CDATA[We can put you in]]]></answer>
		<answer value="0" choicesay="Excellent. We can allow you a deluxe Harbor/Mountain facing room"><![CDATA[We can allow you]]]></answer>
		<answer value="0" choicesay="Excellent. We will give you a deluxe Harbor/Mountain facing room"><![CDATA[We will give you]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[We also have __________ facing views.]]]></question>
		<saythis><![CDATA[We also have blank facing views.]]]></saythis>
		<answer value="1" choicesay="We also have City and Inner Harbor facing views."><![CDATA[City and Inner Harbor]]]></answer>
		<answer value="0" choicesay="We also have City and Coal Harbor facing views."><![CDATA[City and Coal Harbor]]]></answer>
		<answer value="0" choicesay="We also have Bridge and Inner Harbor facing views."><![CDATA[Bridge and Inner Harbor]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[That is a good choice Mr. Fan.  __________]]]></question>
		<saythis><![CDATA[That is a good choice Mr. Fan.  blank]]]></saythis>
		<answer value="1" choicesay="That is a good choice Mr. Fan.  I am sure you will find it to your liking."><![CDATA[I am sure you will find it to your liking.]]]></answer>
		<answer value="0" choicesay="That is a good choice Mr. Fan.  Are you sure will find it to your liking?"><![CDATA[Are you sure will find it to your liking?]]]></answer>
		<answer value="0" choicesay="That is a good choice Mr. Fan.  How will you find it to your liking?"><![CDATA[How will you find it to your liking?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[I hope we live up to your expectations. The current rate for a __________, Mr. Fan.]]]></question>
		<saythis><![CDATA[I hope we live up to your expectations. The current rate for a blank, Mr. Fan.]]]></saythis>
		<answer value="1" choicesay="I hope we live up to your expectations. The current rate for a Deluxe Inner Harbor room with double beds is $269, Mr. Fan.##I hope we live up to your expectations. The current rate for a Deluxe Inner Harbor room with double beds is two hundred and sixty-nine dollars, Mr. Fan."><![CDATA[Deluxe Inner Harbor room with double beds is $269]]]></answer>
		<answer value="0" choicesay="I hope we live up to your expectations. The current rate for a Deluxe Inner Harbor room with king beds is $249, Mr. Fan.##I hope we live up to your expectations. The current rate for a Deluxe Inner Harbor room with king beds is two hundred and forty-nine dollars, Mr. Fan."><![CDATA[Deluxe Inner Harbor room with king beds is $249]]]></answer>
		<answer value="0" choicesay="I hope we live up to your expectations. The current rate for a Deluxe Inner Harbor room with double beds is $249, Mr. Fan.##I hope we live up to your expectations. The current rate for a Deluxe Inner Harbor room with double beds is two hundred and forty-nine dollars, Mr. Fan."><![CDATA[Deluxe Inner Harbor room with double beds is $249]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Is this room __________ Mr. Fan?]]]></question>
		<saythis><![CDATA[Is this room blank Mr. Fan?]]]></saythis>
		<answer value="1" choicesay="Is this room fine with you Mr. Fan?"><![CDATA[fine with you]]]></answer>
		<answer value="0" choicesay="Is this room how you want it Mr. Fan?"><![CDATA[how you want it]]]></answer>
		<answer value="0" choicesay="Is this room of your liking Mr. Fan?"><![CDATA[of your liking]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Thank you Mr. Fan. We require a credit card to hold this room. __________]]]></question>
		<saythis><![CDATA[Thank you Mr. Fan. We require a credit card to hold this room. blank]]]></saythis>
		<answer value="1" choicesay="Thank you Mr. Fan. We require a credit card to hold this room. This is to guarantee your reservation."><![CDATA[This is to guarantee your reservation.]]]></answer>
		<answer value="0" choicesay="Thank you Mr. Fan. We require a credit card to hold this room. This is for a deposit."><![CDATA[This is for a deposit.]]]></answer>
		<answer value="0" choicesay="Thank you Mr. Fan. We require a credit card to hold this room. This is for prepayment."><![CDATA[This is for prepayment.]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]]></question>
		<saythis><![CDATA[Can you please repeat what kind of card you would like to use today?]]]></saythis>
		<answer value="1" choicesay="Can you please repeat what kind of card you would like to use today?"><![CDATA[Can you please repeat what kind of card you would like to use today?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Yes sir. __________ please give me the number.]]]></question>
		<saythis><![CDATA[Yes sir. blank please give me the number.]]]></saythis>
		<answer value="1" choicesay="Yes sir. When you are ready, please give me the number."><![CDATA[When you are ready,]]]></answer>
		<answer value="0" choicesay="Yes sir. Get ready and please give me the number."><![CDATA[Get ready and]]]></answer>
		<answer value="0" choicesay="Yes sir. You need to be ready and please give me the number."><![CDATA[You need to be ready and]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]]></question>
		<saythis><![CDATA[Great. To confirm, can you please repeat that?]]]></saythis>
		<answer value="1" choicesay="Great. To confirm, can you please repeat that?"><![CDATA[Great. To confirm, can you please repeat that?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[And the __________ date of the card, Mr. Fan?]]]></question>
		<saythis><![CDATA[And the blank date of the card, Mr. Fan?]]]></saythis>
		<answer value="1" choicesay="And the expiration date of the card, Mr. Fan?"><![CDATA[expiration]]]></answer>
		<answer value="0" choicesay="And the issue date of the card, Mr. Fan?"><![CDATA[issue]]]></answer>
		<answer value="0" choicesay="And the final date of the card, Mr. Fan?"><![CDATA[final]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]]></question>
		<saythis><![CDATA[Can you please repeat the month?]]]></saythis>
		<answer value="1" choicesay="Can you please repeat the month?"><![CDATA[Can you please repeat the month?]]]></answer>
		<answer value="1" choicesay="Can you please repeat the year?"><![CDATA[Can you please repeat the year?]]]></answer>
		<answer value="1" choicesay="Excuse me, but I didn't get that. Can you please repeat it?"><![CDATA[Excuse me, but I didn't get that. Can you please repeat it?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Finally __________ a number where we can contact you?]]]></question>
		<saythis><![CDATA[Finally blank a number where we can contact you?]]]></saythis>
		<answer value="1" choicesay="Finally can I please have a number where we can contact you?"><![CDATA[can I please have]]]></answer>
		<answer value="0" choicesay="Finally where is a number where we can contact you?"><![CDATA[where is]]]></answer>
		<answer value="0" choicesay="Finally tell me a number where we can contact you?"><![CDATA[tell me]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]]></question>
		<saythis><![CDATA[Can you please repeat that to make sure I heard you correctly?]]]></saythis>
		<answer value="1" choicesay="Can you please repeat that to make sure I heard you correctly?"><![CDATA[Can you please repeat that to make sure I heard you correctly?]]]></answer>
		<answer value="1" choicesay="What is the country code?"><![CDATA[What is the country code?]]]></answer>
		<answer value="1" choicesay="What is the city code?"><![CDATA[What is the city code?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Reserve</em> button to make the reservation.</span>]]]></question>
		<saythis><![CDATA[May I have your name, please?]]]></saythis>
		<answer value="1" choicesay="May I have your name, please?"><![CDATA[May I have your name, please?]]]></answer>
		<answer value="1" choicesay="Can you please spell your last name?"><![CDATA[Can you please spell your last name?]]]></answer>
		<answer value="1" choicesay="Can you please spell your first name?"><![CDATA[Can you please spell your first name?]]]></answer>
		<answer value="1" choicesay="How many days will you be staying, Mr. Fan?"><![CDATA[How many days will you be staying, Mr. Fan?]]]></answer>
		<answer value="1" choicesay="What day will you be checking in, Mr. Fan?"><![CDATA[What day will you be checking in, Mr. Fan?]]]></answer>
		<answer value="1" choicesay="What day will you be checking out Mr. Fan?"><![CDATA[What day will you be checking out Mr. Fan?]]]></answer>
		<answer value="1" choicesay="How many people will be in your party, Mr. Fan?"><![CDATA[How many people will be in your party, Mr. Fan?]]]></answer>
		<answer value="1" choicesay="What room view would you like to reserve, Mr. Fan?"><![CDATA[What room view would you like to reserve, Mr. Fan?]]]></answer>
		<answer value="1" choicesay="What kind of bed type would you like, Mr. Fan?"><![CDATA[What kind of bed type would you like, Mr. Fan?]]]></answer>
		<answer value="1" choicesay="How would you like to guarantee this room, Mr. Fan?"><![CDATA[How would you like to guarantee this room, Mr. Fan?]]]></answer>
		<answer value="1" choicesay="Can you please give me the credit card number?"><![CDATA[Can you please give me the credit card number?]]]></answer>
		<answer value="1" choicesay="What is the expiration date for your card, Mr. Fan?"><![CDATA[What is the expiration date for your card, Mr. Fan?]]]></answer>
		<answer value="1" choicesay="Can I please have a number where we can contact you?"><![CDATA[Can I please have a number where we can contact you?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Thank you Mr. Fan. __________.]]]></question>
		<saythis><![CDATA[Thank you Mr. Fan. blank.]]]></saythis>
		<answer value="1" choicesay="Thank you Mr. Fan. Your confirmation number is E S I 6 1 5 0 9.##Thank you Mr. Fan. Your confirmation number is E S I 6 1 5 oh 9.##Thank you Mr. Fan. Your confirmation number is E S I sixty-one five oh nine."><![CDATA[Your confirmation number is ESI-61509]]]></answer>
		<answer value="0" choicesay="Thank you Mr. Fan. Your confirmation number is E S I 8 1 5 1 9.##Thank you Mr. Fan. Your confirmation number is E S I eight one five one nine."><![CDATA[Your confirmation number is ESI-81519]]]></answer>
		<answer value="0" choicesay="Thank you Mr. Fan. Your confirmation number is E S I 9 1 4 0 9.##Thank you Mr. Fan. Your confirmation number is E S I 9 1 4 oh 9.##Thank you Mr. Fan. Your confirmation number is E S I nine one four zero nine."><![CDATA[Your confirmation number is ESI-91409]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[In the event you will need to cancel or alter your reservation, please do so twenty-four hours in advance __________.]]]></question>
		<saythis><![CDATA[In the event you will need to cancel or alter your reservation, please do so twenty-four hours in advance blank.]]]></saythis>
		<answer value="1" choicesay="In the event you will need to cancel or alter your reservation, please do so twenty-four hours in advance to avoid charges."><![CDATA[to avoid charges]]]></answer>
		<answer value="0" choicesay="In the event you will need to cancel or alter your reservation, please do so twenty-four hours in advance to determine charges."><![CDATA[to determine charges]]]></answer>
		<answer value="0" choicesay="In the event you will need to cancel or alter your reservation, please do so twenty-four hours in advance to arrange charges."><![CDATA[to arrange charges]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Is there anything else __________, Mr. Fan?]]]></question>
		<saythis><![CDATA[Is there anything else blank, Mr. Fan?]]]></saythis>
		<answer value="1" choicesay="Is there anything else I can assist you with today, Mr. Fan?"><![CDATA[I can assist you with today]]]></answer>
		<answer value="0" choicesay="Is there anything else I can assist you with this morning, Mr. Fan?"><![CDATA[I can assist you with this morning]]]></answer>
		<answer value="0" choicesay="Is there anything else I can assist you with this evening, Mr. Fan?"><![CDATA[I can assist you with this evening]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Thank you Mr. Fan and we look forward to seeing you soon. __________.]]]></question>
		<saythis><![CDATA[Thank you Mr. Fan and we look forward to seeing you soon. blank.]]]></saythis>
		<answer value="1" choicesay="Thank you Mr. Fan and we look forward to seeing you soon. Goodbye and have a nice day."><![CDATA[Goodbye and have a nice day]]]></answer>
		<answer value="0" choicesay="Thank you Mr. Fan and we look forward to seeing you soon. Goodbye to you and yours."><![CDATA[Goodbye to you and yours]]]></answer>
		<answer value="0" choicesay="Thank you Mr. Fan and we look forward to seeing you soon. Book again please."><![CDATA[Book again please]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question></question>
		<saythis><![CDATA[]]]></saythis>
		<answer value="" choicesay=""><![CDATA[]]]></answer>
	</question>
</catalog>