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<catalog>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Click <em>Answer the Phone</em> button</span>]]]></question>
		<saythis><![CDATA[]]]></saythis>
		<answer value="" choicesay=""><![CDATA[]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Good evening, Prestige. This is aaaaa speaking. How may I help you?]]]></question>
		<saythis><![CDATA[Good evening, Prestige. This is aaaaa speaking. How may I help you?]]]></saythis>
		<answer value="1" choicesay="Good evening, Prestige. This is aaaaa speaking. How may I help you?"><![CDATA[Good evening, Prestige. This is aaaaa speaking. How may I help you?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>...I'll be going on holiday with my older sister and we have never stayed in your hotel before and we are very excited!</span>]]]></question>
		<saythis><![CDATA[...I'll be going on holiday with my older sister and we have never stayed in your hotel before and we are very excited!]]]></saythis>
		<answer value="1" choicesay="That's wonderful, ma'am. May I have your name please?"><![CDATA[That's wonderful, ma'am. May I have your name please?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[We are looking forward to seeing you. I would be more than happy to take your reservation. May I have your name please?]]]></question>
		<saythis><![CDATA[We are looking forward to seeing you. I would be more than happy to take your reservation. May I have your name please?]]]></saythis>
		<answer value="1" choicesay="We are looking forward to seeing you. I would be more than happy to take your reservation. May I have your name please?"><![CDATA[We are looking forward to seeing you. I would be more than happy to take your reservation. May I have your name please?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]]></question>
		<saythis><![CDATA[Press Done when you are ready to proceed.]]]></saythis>
		<answer value="1" choicesay="Yes, I can imagine, Ms. Simpson. Can I get the proper spelling of your last name?"><![CDATA[Yes, I can imagine, Ms. Simpson. Can I get the proper spelling of your last name?]]]></answer>
		<answer value="1" choicesay="I'm sorry but can you please repeat that?"><![CDATA[I'm sorry but can you please repeat that?]]]></answer>
		<answer value="1" choicesay="And your first name?"><![CDATA[And your first name?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Do you need my sister's last name too?</span>]]]></question>
		<saythis><![CDATA[Do you need my sister's last name too?]]]></saythis>
		<answer value="1" choicesay="No ma'am that won't be necessary; I just need one name to make the reservation."><![CDATA[No ma'am that won't be necessary; I just need one name to make the reservation.]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[It is a very beautiful name, Ms. Simpson. Can I ask when you and your sister will be arriving?]]]></question>
		<saythis><![CDATA[Its a very beautiful name Ms. Simpson. Can I ask when you and your sister will be arriving?]]]></saythis>
		<answer value="1" choicesay="It is very beautiful name, Ms. Simpson. Can I ask when you and your sister will be arriving?"><![CDATA[It is very beautiful name, Ms. Simpson. Can I ask when you and your sister will be arriving?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]]></question>
		<saythis><![CDATA[Press Done when you are ready to proceed.]]]></saythis>
		<answer value="1" choicesay="I'm sorry Runa, when will you be checking in again?"><![CDATA[I'm sorry Runa, when will you be checking in again?]]]></answer>
		<answer value="1" choicesay="What month will that be again Runa?"><![CDATA[What month will that be again Runa?]]]></answer>
		<answer value="1" choicesay="Can you repeat the day you will be arriving again, please?"><![CDATA[Can you repeat the day you will be arriving again, please?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[How long will you be staying with us, Runa?]]]></question>
		<saythis><![CDATA[How long will you be staying with us, Runa?]]]></saythis>
		<answer value="1" choicesay="How long will you be staying with us, Runa?"><![CDATA[How long will you be staying with us, Runa?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]]></question>
		<saythis><![CDATA[Press Done when you are ready to proceed.]]]></saythis>
		<answer value="1" choicesay="Excuse me, ma'am, but when will you be checking out again?"><![CDATA[Excuse me, ma'am, but when will you be checking out again?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Yes, ma'am, it is indeed lovely, but many of our guests find it beautiful here year round. Just to confirm, it will be just you and your sister?]]]></question>
		<saythis><![CDATA[Yes, ma'am, it is indeed lovely, but many of our guests find it beautiful here year round. Just to confirm, it will be just you and your sister?]]]></saythis>
		<answer value="1" choicesay="Yes, ma'am, it is indeed lovely, but many of our guests find it beautiful here year round. Just to confirm, it will be just you and your sister?"><![CDATA[Yes, ma'am, it is indeed lovely, but many of our guests find it beautiful here year round. Just to confirm, it will be just you and your sister?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]]></question>
		<saythis><![CDATA[Press Done when you are ready to proceed.]]]></saythis>
		<answer value="1" choicesay="That's okay Runa. To confirm, it will just be you and your sister?"><![CDATA[That's okay Runa. To confirm, it will just be you and your sister?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>You know, I saw your hotel on a travel website and I want to have the room that was pictured there.  It look so spacious and sumptuous.  I told Runa, Runa we just gotta stay in that room.</span>]]]></question>
		<saythis><![CDATA[You know, I saw your hotel on a travel website and I want to have the room that was pictured there.  It looked so spacious and sumputous.  I told Runa, Runa we just gotta stay in that room.]]]></saythis>
		<answer value="1" choicesay="Is it the one on our home page?"><![CDATA[Is it the one on our home page?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[It is a Harbor/Mountain view suite on the 22nd floor and has an unobstructed panoramic view.]]]></question>
		<saythis><![CDATA[It is a Harbor/Mountain view suite on the 22nd floor and has an unobstructed panoramic view.]]]></saythis>
		<answer value="1" choicesay="It is a Harbor Mountain view suite on the twenty second floor and has an unobstructed panoramic view."><![CDATA[It is a Harbor/Mountain view suite on the 22nd floor and has an unobstructed panoramic view.]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Yes I understand. The Regency Suite goes for $830 per night.  Let me see what I can do. Our Deluxe rooms have Harbor views and double beds and go for $299.  Would a Deluxe be fine?]]]></question>
		<saythis><![CDATA[Yes I understand. The Regency Suite goes for $830 per night.  Let me see what I can do. Our Deluxe rooms have Harbor views and double beds and go for $299.  Would a Deluxe be fine?]]]></saythis>
		<answer value="1" choicesay="Yes I understand. The Regency Suite goes for $830 per night. Let me see what I can do. Our Deluxe rooms have Harbor views and double beds and go for $299. Would a Deluxe be fine?##Yes I understand. The Regency Suite goes for eight hundred thirty dollars per night. Let me see what I can do. Our Deluxe rooms have Harbor views and double beds and go for two hundred ninety nine dollars. Would a Deluxe be fine?"><![CDATA[Yes I understand. The Regency Suite goes for $830 per night.  Let me see what I can do. Our Deluxe rooms have Harbor views and double beds and go for $299. Would a Deluxe be fine?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]]></question>
		<saythis><![CDATA[Press Done when you are ready to proceed.]]]></saythis>
		<answer value="1" choicesay="Yes, ma'am.  Our Deluxe rooms are also very comfortable, so that type of room is fine for you, Runa?"><![CDATA[Yes, ma'am.  Our Deluxe rooms are also very comfortable, so that type of room is fine for you, Runa?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[To answer your question, for the room I am looking at, I am afraid you will not be able to see the mountains from that room, but it has a great view of the Harbor.]]]></question>
		<saythis><![CDATA[To answer your question, for the room I am looking at, I am afraid you will not be able to see the mountains from that room, but it has a great view of the Harbor.]]]></saythis>
		<answer value="1" choicesay="To answer your question, for the room I am looking at, I am afraid you will not be able to see the mountains from that room, but it has a great view of the Harbor."><![CDATA[To answer your question, for the room I am looking at, I am afraid you will not be able to see the mountains from that room, but it has a great view of the Harbor.]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Certainly ma'am. We also have a Harbor/Mountain view Deluxe room. It is on the 11th floor so you should still have a great view.]]]></question>
		<saythis><![CDATA[Certainly ma'am. We also have a Harbor/Mountain view Deluxe room. It is on the 11th floor so you should still have a great view.]]]></saythis>
		<answer value="1" choicesay="Certainly ma'am. We also have a Harbor/Mountain view Deluxe room. It is on the 11th floor so you should still have a great view."><![CDATA[Certainly ma'am. We also have a Harbor/Mountain view Deluxe room. It is on the 11th floor so you should still have a great view.]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]]></question>
		<saythis><![CDATA[Press Done when you are ready to proceed.]]]></saythis>
		<answer value="1" choicesay="Can you repeat what kind of view you were looking for?"><![CDATA[Can you repeat what kind of view you were looking for?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Yes ma'am, my sister and I were also like that when we were growing up.  So I assume you would prefer two double beds then.]]]></question>
		<saythis><![CDATA[Yes ma'am, my sister and I were also like that when we were growing up.  So I assume you would prefer two double beds then.]]]></saythis>
		<answer value="1" choicesay="Yes ma'am, my sister and I were also like that when we were growing up.  So I assume you would prefer two double beds then."><![CDATA[Yes ma'am, my sister and I were also like that when we were growing up.  So I assume you would prefer two double beds then.]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]]></question>
		<saythis><![CDATA[Press Done when you are ready to proceed.]]]></saythis>
		<answer value="1" choicesay="So the double beds are fine then?"><![CDATA[So the double beds are fine then?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Yes, Ms. Simpson, I have a room available with double beds. It is a Deluxe Harbor/Mountain view room with double beds.]]]></question>
		<saythis><![CDATA[Yes, Ms. Simpson, I have a room available with double beds. It is a Deluxe Harbor/Mountain view room with double beds.]]]></saythis>
		<answer value="1" choicesay="Yes, Ms. Simpson, I have a room available with double beds. It is a Deluxe Harbor/Mountain view room with double beds. "><![CDATA[Yes, Ms. Simpson, I have a room available with double beds. It is a Deluxe Harbor/Mountain view room with double beds.]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[So Runa I have you down for a Deluxe Harbor/Mountain view room with double beds. Let's see. The rate is $299 double occupancy. Shall I reserve this room for you, ma'am?]]]></question>
		<saythis><![CDATA[So Runa I have you down for a Deluxe Harbor/Mountain view room with double beds. Let's see. The rate is $299 double occupancy. Shall I reserve this room for you, ma'am?]]]></saythis>
		<answer value="1" choicesay="So Runa I have you down for a Deluxe Harbor/Mountain view room with double beds. Let's see. The rate is $299 double occupancy. Shall I reserve this room for you, ma'am?"><![CDATA[So Runa I have you down for a Deluxe Harbor/Mountain view room with double beds. Let's see. The rate is $299 double occupancy. Shall I reserve this room for you, ma'am?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]]></question>
		<saythis><![CDATA[Press Done when you are ready to proceed.]]]></saythis>
		<answer value="1" choicesay="Shall I reserve a Deluxe Harbor/Mountain view room with double beds at a rate of $299?"><![CDATA[Shall I reserve a Deluxe Harbor/Mountain view room with double beds at a rate of $299?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Yes ma'am I've been to many of the museums in town. They are outstanding.  So how would you like to guarantee the room, Ms. Simpson? We accept all major credit cards.]]]></question>
		<saythis><![CDATA[Yes ma'am I've been to many of the museums in town. They are outstanding.  So how would you like to guarantee the room, Ms. Simpson? We accept all major credit cards.]]]></saythis>
		<answer value="1" choicesay="Yes ma'am I've been to many of the museums in town. They are outstanding.  So how would you like to guarantee the room, Ms. Simpson? We accept all major credit cards."><![CDATA[Yes ma'am I've been to many of the museums in town. They are outstanding.  So how would you like to guarantee the room, Ms. Simpson? We accept all major credit cards.]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]]></question>
		<saythis><![CDATA[Press Done when you are ready to proceed.]]]></saythis>
		<answer value="1" choicesay="Yes ma'am.  Did you say Mastercard?"><![CDATA[Yes ma'am.  Did you say Mastercard?]]]></answer>
		<answer value="1" choicesay="Yes ma'am.  Did you say Visa?"><![CDATA[Yes ma'am.  Did you say Visa?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[I'm happy to hear that ma'am. You can give me the credit card number when you are ready.]]]></question>
		<saythis><![CDATA[I'm happy to hear that ma'am. You can give me the credit card number when you are ready.]]]></saythis>
		<answer value="1" choicesay="I'm happy to hear that ma'am. You can give me the credit card number when you are ready."><![CDATA[I'm happy to hear that ma'am. You can give me the credit card number when you are ready.]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]]></question>
		<saythis><![CDATA[Press Done when you are ready to proceed.]]]></saythis>
		<answer value="1" choicesay="I'm sorry Runa, can you please repeat that?"><![CDATA[I'm sorry Runa, can you please repeat that?]]]></answer>
		<answer value="1" choicesay="Can you please repeat the number so I can verify I have entered it in correctly?"><![CDATA[Can you please repeat the number so I can verify I have entered it in correctly?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[May I please have the expiration date?]]]></question>
		<saythis><![CDATA[May I please have the expiration date?]]]></saythis>
		<answer value="1" choicesay="May I please have the expiration date?"><![CDATA[May I please have the expiration date?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]]></question>
		<saythis><![CDATA[Press Done when you are ready to proceed.]]]></saythis>
		<answer value="1" choicesay="Can you please repeat the expiration month?"><![CDATA[Can you please repeat the expiration month?]]]></answer>
		<answer value="1" choicesay="Can you please repeat the expiration year?"><![CDATA[Can you please repeat the expiration year?]]]></answer>
		<answer value="1" choicesay="Can you please repeat the expiration date?"><![CDATA[Can you please repeat the expiration date?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Thank you, ma'am. Finally, can I please have a phone number that we can contact you at?]]]></question>
		<saythis><![CDATA[Thank you, ma'am. Finally, can I please have a phone number that we can contact you at?]]]></saythis>
		<answer value="1" choicesay="Thank you, ma'am. Finally, can I please have a phone number that we can contact you at?"><![CDATA[Thank you, ma'am. Finally, can I please have a phone number that we can contact you at?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]]></question>
		<saythis><![CDATA[Press Done when you are ready to proceed.]]]></saythis>
		<answer value="1" choicesay="Yes ma'am, can you please tell me the country code again?"><![CDATA[Yes ma'am, can you please tell me the country code again?]]]></answer>
		<answer value="1" choicesay="Yes ma'am, can you please tell me the area code again?"><![CDATA[Yes ma'am, can you please tell me the area code again?]]]></answer>
		<answer value="1" choicesay="Yes ma'am, can you please repeat the phone number again?"><![CDATA[Yes ma'am, can you please repeat the phone number again?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[<span class='blackspan'>Press <em>Reserve</em> to make the reservation.</span>]]]></question>
		<saythis><![CDATA[Press Reserve to make the reservation.]]]></saythis>
		<answer value="1" choicesay="Can you please spell your last name again?"><![CDATA[Can you please spell your last name again?]]]></answer>
		<answer value="1" choicesay="Can you please spell your first name again?"><![CDATA[Can you please spell your first name again?]]]></answer>
		<answer value="1" choicesay="When will you be checking in again, Ms. Simpson?"><![CDATA[When will you be checking in again, Ms. Simpson?]]]></answer>
		<answer value="1" choicesay="When will you be checking out again, Ms. Simpson?"><![CDATA[When will you be checking out again, Ms. Simpson?]]]></answer>
		<answer value="1" choicesay="How many people will be in your party again, Ms. Simpson?"><![CDATA[How many people will be in your party again, Ms. Simpson?]]]></answer>
		<answer value="1" choicesay="What room view would you be interested in reserving again?"><![CDATA[What room view would you be interested in reserving again?]]]></answer>
		<answer value="1" choicesay="What kind of beds would you be interested in again?"><![CDATA[What kind of beds would you be interested in again?]]]></answer>
		<answer value="1" choicesay="How would you like to guarantee the room again, Ms. Simpson? "><![CDATA[How would you like to guarantee the room again, Ms. Simpson?]]]></answer>
		<answer value="1" choicesay="Can you please give me the credit card number again?"><![CDATA[Can you please give me the credit card number again?]]]></answer>
		<answer value="1" choicesay="May I please have the expiration date again?"><![CDATA[May I please have the expiration date again?]]]></answer>
		<answer value="1" choicesay="What is your contact phone number again, Ms. Simpson, in case we need to reach you?"><![CDATA[What is your contact phone number again, Ms. Simpson, in case we need to reach you?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Thank you, ma'am. Your confirmation number is ESI-8109.]]]></question>
		<saythis><![CDATA[Thank you, ma'am. Your confirmation number is E S I 81 oh 9.]]]></saythis>
		<answer value="1" choicesay="Thank you, mam. Your confirmation number is E S I 8 1 oh 9.##Thank you, mam. Your confirmation number is E S I eight one oh nine.##Thank you, mam. Your confirmation number is E S I 8 1 0 9."><![CDATA[Thank you, ma'am. Your confirmation number is ESI-8109.]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[In the event you need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]]></question>
		<saythis><![CDATA[In the event you need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]]></saythis>
		<answer value="1" choicesay="In the event you need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges."><![CDATA[In the event you need to cancel or alter your reservation, please do so at least twenty-four hours in advance to avoid charges.]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[No ma'am I haven't but it does sound like a wonderful place.  Is there anything else I can help you with?]]]></question>
		<saythis><![CDATA[No ma'am I haven't but it does sound like a wonderful place.  Is there anything else I can help you with?]]]></saythis>
		<answer value="1" choicesay="No maam I havent but it does sound like a wonderful place. Is there anything else I can help you with?"><![CDATA[No ma'am I haven't but it does sound like a wonderful place. Is the anything else I can help you with?]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question><![CDATA[Not at all Runa, it was a pleasure speaking with you and we look forward to seeing you soon.  Thank you again for choosing the Prestige.]]]></question>
		<saythis><![CDATA[Not at all Runa, it was a pleasure speaking with you and we look forward to seeing you soon.  Thank you again for choosing the Prestige.]]]></saythis>
		<answer value="1" choicesay="Not at all Runa, it was a pleasure speaking with you and we look forward to seeing you soon.  Thank you again for choosing the Prestige."><![CDATA[Not at all Runa, it was a pleasure speaking with you and we look forward to seeing you soon.  Thank you again for choosing the Prestige.]]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="0" mp3=""></phrase>
		<question></question>
		<saythis><![CDATA[]]]></saythis>
		<answer value="" choicesay=""><![CDATA[]]]></answer>
	</question>
</catalog>