<?xml version="1.0"?>
<catalog>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Click <em>Answer the Phone</em> button</span>]]></question>
    <saythis/>
    <answer rationale="" value="" choicesay=""><![CDATA[]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Good morning, Prestige. This is aaaaa. How may I help you?]]></question>
    <saythis><![CDATA[Good morning, Prestige. This is aaaaa. How may I help you?]]></saythis>
    <answer rationale=" " value="1" choicesay="Good morning, Prestige. This is aaaaa. How may I help you?"><![CDATA[Good morning, Prestige. This is aaaaa. How may I help you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Hi. I would like to make a reservation.]]></question>
    <saythis><![CDATA[Yes sir. When will you be arriving?]]></saythis>
    <answer rationale="Hmm. Let me see." value="1" choicesay="Yes sir. When will you be arriving?"><![CDATA[Yes sir. When will you be arriving?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Okay. Looks like I will be arriving on the 13th of this month.]]></question>
    <saythis><![CDATA[Yes sir, so that would be June 13th?]]></saythis>
    <answer rationale="Yeah that's right." value="1" choicesay="Yes sir, so that would be June 13th?"><![CDATA[Yes sir, so that would be June 13th?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir. May I have your name please?]]></question>
    <saythis><![CDATA[Yes sir. May I have your name please?]]></saythis>
    <answer rationale="My name is Birk Richter." value="1" choicesay="Yes sir. May I have your name please?"><![CDATA[Yes sir. May I have your name please?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[I\'m sorry, how do you spell your last name?]]></saythis>
    <answer rationale="That's R, I, C, H, T, E, R" value="1" choicesay="I'm sorry, how do you spell your last name?"><![CDATA[I'm sorry, how do you spell your last name?]]></answer>
    <answer rationale="It's B, I, R, K" value="1" choicesay="Excuse me, how do you spell your first name, please?"><![CDATA[Excuse me, how do you spell your first name, please?]]></answer>
    <answer rationale="Richter. Birk Richter" value="1" choicesay="I'm sorry, can you please repeat that?"><![CDATA[I'm sorry, can you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[How many days will you be staying Mr. Richter?]]></question>
    <saythis><![CDATA[How many days will you be staying Mr. Richter?]]></saythis>
    <answer rationale="Three days." value="1" choicesay="How many days will you be staying Mr. Richter?"><![CDATA[How many days will you be staying Mr. Richter?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Sorry can you please repeat that?]]></saythis>
    <answer rationale="Three days." value="1" choicesay="Sorry can you please repeat that?"><![CDATA[Sorry can you please repeat that?]]></answer>
    <answer rationale="Three days." value="1" choicesay="I heard you say three days. Is that correct?"><![CDATA[I heard you say three days. Is that correct?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[So will you be checking out on June 16, Mr. Richter?]]></question>
    <saythis><![CDATA[So will you be checking out on June 16, Mr. Richter?]]></saythis>
    <answer rationale="Yes that's right." value="1" choicesay="So will you be checking out on June 16, Mr. Richter?"><![CDATA[So will you be checking out on June 16, Mr. Richter?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[How many people will be in your party, Mr. Richter?]]></question>
    <saythis><![CDATA[How many people will be in your party, Mr. Richter?]]></saythis>
    <answer rationale="It's looking like three people." value="1" choicesay="How many people will be in your party, Mr. Richter?"><![CDATA[How many people will be in your party, Mr. Richter?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir. We have availability for a triple occupancy for the Inner Harbor, City and Harbor Mountain views.]]></question>
    <saythis><![CDATA[Yes sir. We have availability for a triple occupancy for the Inner Harbor, City and Harbor Mountain views.]]></saythis>
    <answer rationale="I am looking for a Harbor Mountain facing room." value="1" choicesay="Yes sir. We have availability for a triple occupancy for the Inner Harbor, City and Harbor Mountain views."><![CDATA[Yes sir. We have availability for a triple occupancy for the Inner Harbor, City and Harbor Mountain views.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir. A Harbor/Mountain view Deluxe with king size bed and additional rollaway will be $399.]]></question>
    <saythis><![CDATA[Yes sir. A Harbor/Mountain view Deluxe with King size bed and additional rollaway will be $399.]]></saythis>
    <answer rationale="Actually I will need two doubles, not a king size." value="1" choicesay="Yes sir. A Harbor/Mountain view Deluxe with King size bed and additional rollaway will be $399."><![CDATA[Yes sir. A Harbor/Mountain view Deluxe with King size bed and additional rollaway will be $399.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Mr. Richter, did you say you will need a double?]]></saythis>
    <answer rationale="Yes that is correct. A double please." value="1" choicesay="Mr. Richter, did you say you will need a double?"><![CDATA[Mr. Richter, did you say you will need a double?]]></answer>
    <answer rationale="I will need a double, not a king size." value="1" choicesay="Can you please repeat that?"><![CDATA[Can you please repeat that?]]></answer>
    <answer rationale="I will need a double, not a king size." value="1" choicesay="Mr. Richter, to confirm, you said you prefer a double instead of a king size bed. Is that correct?"><![CDATA[Mr. Richter, to confirm, you said you prefer a double instead of a king size bed. Is that correct?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir. A Harbor/Mountain view Deluxe with two double beds and additional rollaway will also be $399.]]></question>
    <saythis><![CDATA[Yes sir. A Harbor/Mountain view Deluxe with two double beds and additional rollaway will also be $399.]]></saythis>
    <answer rationale="That will be fine." value="1" choicesay="Yes sir. A Harbor/Mountain view Deluxe with two double beds and additional rollaway will also be $399."><![CDATA[Yes sir. A Harbor/Mountain view Deluxe with two double beds and additional rollaway will also be $399.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[So shall I go ahead with the Harbor/Mountain view Deluxe double Mr. Richter?]]></question>
    <saythis><![CDATA[So shall I go ahead with the Harbor/Mountain view Deluxe Double Mr. Richter?]]></saythis>
    <answer rationale="Yes please." value="1" choicesay="So shall I go ahead with the Harbor/Mountain view Deluxe Double Mr. Richter?"><![CDATA[So shall I go ahead with the Harbor/Mountain view Deluxe Double Mr. Richter?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir. I have you reserved for a Harbor/Mountain view room Deluxe double with an additional rollaway bed for $399. We require a credit card to guarantee the reservation.]]></question>
    <saythis><![CDATA[Yes sir. I have you reserved for a harbor/mountain view room deluxe double with an additional rollaway bed for $399. We require a credit card to guarantee the reservation.]]></saythis>
    <answer rationale="Ok do you take Mastercard?" value="1" choicesay="Yes sir. I have you reserved for a harbor/mountain view room deluxe double with an additional rollaway bed for $399. We require a credit card to guarantee the reservation."><![CDATA[Yes sir. I have you reserved for a harbor/mountain view room deluxe double with an additional rollaway bed for $399. We require a credit card to guarantee the reservation.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Yes sir, please give me your number.]]></question>
    <saythis><![CDATA[Yes sir, please give me your number.]]></saythis>
    <answer rationale="Okay it is 8, 4, 7, 2, 2, 4, 2, 4, 4, 2, 4" value="1" choicesay="Yes sir, please give me your number."><![CDATA[Yes sir, please give me your number.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Can you please repeat that?]]></saythis>
    <answer rationale="Okay it is 8, 4, 7, 2, 2, 4, 2, 4, 4, 2, 4" value="1" choicesay="Can you please repeat that?"><![CDATA[Can you please repeat that?]]></answer>
    <answer rationale="4, 4, 2, 4" value="1" choicesay="Can you please repeat the last four digits again?"><![CDATA[Can you please repeat the last four digits again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[What is the expiration date of the card, Mr. Richter?]]></question>
    <saythis><![CDATA[What is the expiration date, Mr. Richter?]]></saythis>
    <answer rationale="Four eighteen" value="1" choicesay="What is the expiration date, Mr. Richter?"><![CDATA[What is the expiration date, Mr. Richter?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Sorry but can you please repeat that?]]></saythis>
    <answer rationale="April 2018" value="1" choicesay="Sorry but can you please repeat that?"><![CDATA[Sorry but can you please repeat that?]]></answer>
    <answer rationale="April" value="1" choicesay="Pardon me what was the month again?"><![CDATA[Pardon me what was the month again?]]></answer>
    <answer rationale="Two thousand eighteen" value="1" choicesay="Pardon me what was the year again?"><![CDATA[Pardon me what was the year again?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you very much. Can you please give me your contact number in case we need to reach you?]]></question>
    <saythis><![CDATA[Thank you very much. Can you please give me your contact number in case we need to reach you?]]></saythis>
    <answer rationale="Yes it's 4, 9, 7, 8,9, 7, 5, 6, 7, 0, 4, 9, 0" value="1" choicesay="Thank you very much. Can you please give me your contact number in case we need to reach you?"><![CDATA[Thank you very much. Can you please give me your contact number in case we need to reach you?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press <em>Done</em> when you are ready to proceed.</span>]]></question>
    <saythis><![CDATA[Excuse me, can you please repeat that?]]></saythis>
    <answer rationale="Yes it's 4, 9, 7, 8,9, 7, 5, 6, 7, 0, 4, 9, 0" value="1" choicesay="Excuse me, can you please repeat that?"><![CDATA[Excuse me, can you please repeat that?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[<span class='blackspan'>Press Reserve to make the reservation.</span>]]></question>
    <saythis><![CDATA[Can you please spell your last name?]]></saythis>
    <answer rationale="That's R, I, C, H, T, E, R" value="1" choicesay="Can you please spell your last name?"><![CDATA[Can you please spell your last name?]]></answer>
    <answer rationale="It's B, I, R, K" value="1" choicesay="Can you please spell your first name?"><![CDATA[Can you please spell your first name?]]></answer>
    <answer rationale="Three days." value="1" choicesay="How many days will you be staying?"><![CDATA[How many days will you be staying?]]></answer>
    <answer rationale="My name is Birk Richter." value="1" choicesay="May I have your name please?"><![CDATA[May I have your name please?]]></answer>
    <answer rationale="June 13" value="1" choicesay="What day will you be checking in Mr. Richter?"><![CDATA[What day will you be checking in Mr. Richter?]]></answer>
    <answer rationale="June 16" value="1" choicesay="What day will you be checking out Mr. Richter?"><![CDATA[What day will you be checking out Mr. Richter?]]></answer>
    <answer rationale="It's looking like three people." value="1" choicesay="How many people will be in your party, Mr. Richter?"><![CDATA[How many people will be in your party, Mr. Richter?]]></answer>
    <answer rationale="I am looking for a Harbor/Mountain facing room." value="1" choicesay="What room view would you like to book, Mr. Richter?"><![CDATA[What room view would you like to book, Mr. Richter?]]></answer>
    <answer rationale="Actually I will need a double, not a king size." value="1" choicesay="What kind of bed type would you like Mr. Richter?"><![CDATA[What kind of bed type would you like Mr. Richter?]]></answer>
    <answer rationale="Mastercard" value="1" choicesay="How would you like to guarantee this room Mr. Richter?"><![CDATA[How would you like to guarantee this room Mr. Richter?]]></answer>
    <answer rationale="Okay that is 8, 4, 7, 2, 2, 4, 2, 4, 4, 2, 4" value="1" choicesay="Can you please give me the credit card number?"><![CDATA[Can you please give me the credit card number?]]></answer>
    <answer rationale="Four eighteen" value="1" choicesay="What is the expiration date of the card, Mr. Richter?"><![CDATA[What is the expiration date of the card, Mr. Richter?]]></answer>
    <answer rationale="Yes it's 4, 9, 7, 8,9, 7, 5, 6, 7, 0, 4, 9, 0" value="1" choicesay="What is your contact number in case we need to reach you, Mr. Richter?"><![CDATA[What is your contact number in case we need to reach you, Mr. Richter?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you very much Mr. Richter. Your confirmation number is ESI-6309.]]></question>
    <saythis><![CDATA[Thank you very much Mr. Richter. Your confirmation number is E, S, I, 6, 3, 0, 9.]]></saythis>
    <answer rationale="Great." value="1" choicesay="Thank you very much Mr. Richter. Your confirmation number is E, S, I, 6, 3, 0, 9."><![CDATA[Thank you very much Mr. Richter. Your confirmation number is ESI-6309.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[In the event you will need to cancel or alter your reservation please do so, twenty-four hours in advance to avoid charges.]]></question>
    <saythis><![CDATA[In the event you will need to cancel or alter your reservation please do so, twenty-four hours in advance to avoid charges.]]></saythis>
    <answer rationale="Yeah I understand." value="1" choicesay="In the event you will need to cancel or alter your reservation please do so, twenty-four hours in advance to avoid charges."><![CDATA[In the event you will need to cancel or alter your reservation please do so, twenty-four hours in advance to avoid charges.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Is there anything else I can assist you with today, Mr. Richter?]]></question>
    <saythis><![CDATA[Is there anything else I can assist you with today, Mr. Richter?]]></saythis>
    <answer rationale="No thank you." value="1" choicesay="Is there anything else I can assist you with today, Mr. Richter?"><![CDATA[Is there anything else I can assist you with today, Mr. Richter?]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you Mr. Richter and we look forward to seeing you soon. Goodbye.]]></question>
    <saythis><![CDATA[Thank you Mr. Richter and we look forward to seeing you soon. Goodbye.]]></saythis>
    <answer rationale="Bye." value="1" choicesay="Thank you Mr. Richter and we look forward to seeing you soon. Goodbye."><![CDATA[Thank you Mr. Richter and we look forward to seeing you soon. Goodbye.]]></answer>
  </question>
  <question>
    <phrase isaudiomp3="0" mp3=""/>
    <question><![CDATA[Thank you Mr. Richter and we look forward to seeing you soon. Goodbye.]]></question>
    <saythis><![CDATA[Thank you Mr. Richter and we look forward to seeing you soon. Goodbye.]]></saythis>
    <answer rationale="Bye." value="1" choicesay="Thank you Mr. Richter and we look forward to seeing you soon. Goodbye."><![CDATA[Thank you Mr. Richter and we look forward to seeing you soon. Goodbye.]]></answer>
  </question>
</catalog>
