<?xml version="1.0" encoding="utf-8"?>
<catalog>
	<question>
		<phrase isaudiomp3="" mp3=""><![CDATA[]]></phrase>
		<question isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/94.jpg" mp3="../MEDIA/INTERVIEW/ivw293.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Let's say an irate caller insults or bawls you out because he is frustrated with our service. How do you handle this scenario?]]></question>
		<saythis><![CDATA[Let's say an irate caller insults or bawls you out because he is frustrated with our service. How do you handle this scenario?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw293_ans.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="I will stay calm ask him questions relevant to his situation and do my best to help him If he will not stop verbally abusing me I will just hang up I will never stoop to a caller's level by returning verbal abuse"><![CDATA[I will stay calm, ask him questions relevant to his situation and do my best to help him. If he will not stop verbally abusing me, I will just hang up. I will never stoop to a caller's level by returning verbal abuse.]]></answer>
	</question>
</catalog>