<?xml version="1.0" encoding="utf-8"?>
<catalog>
	<question>
		<phrase isaudiomp3="" mp3=""><![CDATA[]]></phrase>
		<question isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/99.jpg" mp3="../MEDIA/INTERVIEW/ivw298.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[What is your idea of quality customer service?]]></question>
		<saythis><![CDATA[What is your idea of quality customer service?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw298_ans.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="Quality customer service is going out of your way to provide customer service It is not simply providing assistance according to what is expected It means communicating your best identifying understanding and anticipating the needs of customers and instilling trust and confidence"><![CDATA[Quality customer service is going out of your way to provide customer service. It is not simply providing assistance according to what is expected. It means communicating your best, identifying, understanding, and anticipating the needs of customers and instilling trust and confidence.]]></answer>
	</question>
</catalog>