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<catalog>
	<question>
		<phrase isaudiomp3="" mp3=""><![CDATA[]]></phrase>
		<question isaudiomp3="1" scenariohints="Listen to the question. Then listen to the Response. You can click on either statement to listen to it again. Say the response. If the response is very long it will be broken up into smaller statements." rationale="1" picture="../MEDIA/123.jpg" mp3="../MEDIA/INTERVIEW/ivw176.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[What is good customer service?]]></question>
		<saythis><![CDATA[What is good customer service?]]></saythis>
		<answer isaudiomp3="1" picture="" mp3="../MEDIA/INTERVIEW/ivw176_ans.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="" rationale="Good." value="1" choicesay="Good customer service means helping customers efficiently in a friendly manner It's one of the things that can set your business apart from the others of its kind"><![CDATA[Good customer service means helping customers efficiently, in a friendly manner. It's one of the things that can set your business apart from the others of its kind.]]></answer>
	</question>
</catalog>