<?xml version="1.0" encoding="utf-8"?>
<catalog>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-1.0.mp3"><![CDATA[We are advancing steadily toward our goal of improving customer service at every hotel in the chain.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[We are _________ steadily toward our goal of improving customer service at every hotel in the chain.]]></question>
		<saythis><![CDATA[We are blank, steadily toward our goal of improving customer service at every hotel in the chain.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-1-1.jpg" mp3="../MEDIA/90005-1-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-1-1.jpg" rationale="Correct." value="1" choicesay="advancing"><![CDATA[advancing]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-2.0.mp3"><![CDATA[Clarissa booked the bridal suite in advance of the hotel's official opening.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[Clarissa booked the bridal suite in _________ of the hotel's official opening.]]></question>
		<saythis><![CDATA[Clarissa booked the bridal suite in blank, of the hotel's official opening.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-2-1.jpg" mp3="../MEDIA/90005-2-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-2-1.jpg" rationale="Correct." value="1" choicesay="advance"><![CDATA[advance]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-3.0.mp3"><![CDATA[All hotel employees who do well at their jobs will be given the opportunity to move up to an advanced position.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[All hotel employees who do well at their jobs will be given the opportunity to move up to an _________ position.]]></question>
		<saythis><![CDATA[All hotel employees who do well at their jobs will be given the opportunity to move up to an blank, position.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-3-1.jpg" mp3="../MEDIA/90005-3-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-3-1.jpg" rationale="Correct." value="1" choicesay="advanced"><![CDATA[advanced]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-4.0.mp3"><![CDATA[It is wise to confirm your reservation before you leave for your trip.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[It is wise to _________ your reservation before you leave for your trip.]]></question>
		<saythis><![CDATA[It is wise to blank, your reservation before you leave for your trip.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-4-1.jpg" mp3="../MEDIA/90005-4-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-4-1.jpg" rationale="Correct." value="1" choicesay="confirm"><![CDATA[confirm]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-5.0.mp3"><![CDATA[The confirmation code given to Suzanne when she booked her room made it easy for her to resolve her problem.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[The _________ code given to Suzanne when she booked her room made it easy for her to resolve her problem.]]></question>
		<saythis><![CDATA[The blank, code given to Suzanne when she booked her room made it easy for her to resolve her problem.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-5-1.jpg" mp3="../MEDIA/90005-5-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-5-1.jpg" rationale="Correct." value="1" choicesay="confirmation"><![CDATA[confirmation]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-6.0.mp3"><![CDATA[The concierge had the confirmed helpful manner that is necessary in her position.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[The concierge had the _________ helpful manner that is necessary in her position.]]></question>
		<saythis><![CDATA[The concierge had the blank, helpful manner that is necessary in her position.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-6-1.jpg" mp3="../MEDIA/90005-6-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-6-1.jpg" rationale="Correct." value="1" choicesay="confirmed"><![CDATA[confirmed]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-7.0.mp3"><![CDATA[We expect to reach our destination by dinner.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[We _________ to reach our destination by dinner.]]></question>
		<saythis><![CDATA[We blank, to reach our destination by dinner.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-7-1.jpg" mp3="../MEDIA/90005-7-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-7-1.jpg" rationale="Correct." value="1" choicesay="expect"><![CDATA[expect]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-8.0.mp3"><![CDATA[The guest's expectations were not met, so he complained to the manager.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[The guest's _________ were not met, so he complained to the manager.]]></question>
		<saythis><![CDATA[The guest's blank, were not met, so he complained to the manager.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-8-1.jpg" mp3="../MEDIA/90005-8-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-8-1.jpg" rationale="Correct." value="1" choicesay="expectations"><![CDATA[expectations]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-9.0.mp3"><![CDATA[The expectant travelers, loaded with luggage, left the hotel for their scheduled flight.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[The _________ travelers, loaded with luggage, left the hotel for their scheduled flight.]]></question>
		<saythis><![CDATA[The blank, travelers, loaded with luggage, left the hotel for their scheduled flight.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-9-1.jpg" mp3="../MEDIA/90005-9-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-9-1.jpg" rationale="Correct." value="1" choicesay="expectant"><![CDATA[expectant]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-10.0.mp3"><![CDATA[Please notify the front desk clerk if there are any problems with your room.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[Please _________ the front desk clerk if there are any problems with your room.]]></question>
		<saythis><![CDATA[Please blank, the front desk clerk if there are any problems with your room.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-10-1.jpg" mp3="../MEDIA/90005-10-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-10-1.jpg" rationale="Correct." value="1" choicesay="notify"><![CDATA[notify]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-11.0.mp3"><![CDATA[Written notification is required for any changes in reservations.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[Written _________ is required for any changes in reservations.]]></question>
		<saythis><![CDATA[Written blank, is required for any changes in reservations.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-11-1.jpg" mp3="../MEDIA/90005-11-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-11-1.jpg" rationale="Correct." value="1" choicesay="notification"><![CDATA[notification]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-12.0.mp3"><![CDATA[When customers ask for the room rate, just quote them the prices listed on this sheet.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[When customers ask for the room rate, just _________ them the prices listed on this sheet.]]></question>
		<saythis><![CDATA[When customers ask for the room rate, just blank, them the prices listed on this sheet.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-12-1.jpg" mp3="../MEDIA/90005-12-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-12-1.jpg" rationale="Correct." value="1" choicesay="quote"><![CDATA[quote]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-13.0.mp3"><![CDATA[The quotation given to me didn't make sense, so I called again to verify it.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[The _________ given to me didn't make sense, so I called again to verify it.]]></question>
		<saythis><![CDATA[The blank, given to me didn't make sense, so I called again to verify it.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-13-1.jpg" mp3="../MEDIA/90005-13-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-13-1.jpg" rationale="Correct." value="1" choicesay="quotation"><![CDATA[quotation]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-14.0.mp3"><![CDATA[Our manager instructed us that the current room rates would be quotable only until the end of the month, when a rate increase would go into effect.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[Our manager instructed us that the current room rates would be _________ only until the end of the month, when a rate increase would go into effect.]]></question>
		<saythis><![CDATA[Our manager instructed us that the current room rates would be blank, only until the end of the month, when a rate increase would go into effect.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-14-1.jpg" mp3="../MEDIA/90005-14-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-14-1.jpg" rationale="Correct." value="1" choicesay="quotable"><![CDATA[quotable]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-15.0.mp3"><![CDATA[We reserved a room well in advance.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[We _________ a room well in advance.]]></question>
		<saythis><![CDATA[We blank, a room well in advance.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-15-1.jpg" mp3="../MEDIA/90005-15-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-15-1.jpg" rationale="Correct." value="1" choicesay="reserved"><![CDATA[reserved]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-16.0.mp3"><![CDATA[Seeing the crowds on the highway, I decided to pull over and telephone the hotel to make a reservation.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[Seeing the crowds on the highway, I decided to pull over and telephone the hotel to make a _________.]]></question>
		<saythis><![CDATA[Seeing the crowds on the highway, I decided to pull over and telephone the hotel to make a blank,.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-16-1.jpg" mp3="../MEDIA/90005-16-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-16-1.jpg" rationale="Correct." value="1" choicesay="reservation"><![CDATA[reservation]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-17.0.mp3"><![CDATA[Like many other businesses, a hotel must keep some cash in reserve to pay for emergencies.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[Like many other businesses, a hotel must keep some cash _________ to pay for emergencies.]]></question>
		<saythis><![CDATA[Like many other businesses, a hotel must keep some cash blank, to pay for emergencies.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-17-1.jpg" mp3="../MEDIA/90005-17-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-17-1.jpg" rationale="Correct." value="1" choicesay="in reserve"><![CDATA[in reserve]]></answer>
	</question>
</catalog>