<?xml version="1.0" encoding="utf-8"?>
<catalog>
	<question>
		<phrase isaudiomp3="1" mp3="audio/1.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question1.jpg" mp3="audio/6.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="" answerbankmode="" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Mail-order companies need to have an (1) ###### process for invoicing and billing customers. When a customer places an (2) ###### a list of items must be (3) ###### and an invoice generated. The invoice will list the items purchased, along with the cost of each item, and the quantity desired. (4) ###### that will be incurred in shipping the items to the (5) ###### are also added to the invoice. Sometimes shipping charges are simply (6) ###### based on the weight or value of the items ordered. The invoice also shows the (7) ###### of payment. Payment is usually due within 30 days. Extra charges are often (8) ###### on overdue accounts. Many companies also offer a small (9) ###### if invoices are paid promptly. Sometimes items get damaged or lost in transit, or customers discover that the wrong items have been shipped by (10) ######. They will usually call the company to have the problem (11) ######. Such complaints should be dealt with (12) ######. If an item is missing, a replacement will be sent, usually at no additional charge to the customer.]]></question>
		<answer isaudiomp3="1" picture="images/c0.jpg" mp3="audio/0.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/0.jpg" rationale="Correct." value="1" choicesay="efficient"><![CDATA[efficient]]></answer>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.jpg" rationale="Correct." value="1" choicesay="order"><![CDATA[order]]></answer>
		<answer isaudiomp3="1" picture="images/c2.jpg" mp3="audio/2.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/2.jpg" rationale="Correct." value="1" choicesay="compiled"><![CDATA[compiled]]></answer>
		<answer isaudiomp3="1" picture="images/c3.jpg" mp3="audio/3.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/3.jpg" rationale="Correct." value="1" choicesay="charges"><![CDATA[charges]]></answer>
		<answer isaudiomp3="1" picture="images/c4.jpg" mp3="audio/4.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/4.jpg" rationale="Correct." value="1" choicesay="customer"><![CDATA[customer]]></answer>
		<answer isaudiomp3="1" picture="images/c5.jpg" mp3="audio/5.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/5.jpg" rationale="Correct." value="1" choicesay="estimated"><![CDATA[estimated]]></answer>
		<answer isaudiomp3="1" picture="images/c6.jpg" mp3="audio/6.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/6.jpg" rationale="Correct." value="1" choicesay="estimated"><![CDATA[estimated]]></answer>
		<answer isaudiomp3="1" picture="images/c7.jpg" mp3="audio/7.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/7.jpg" rationale="Correct." value="1" choicesay="imposed"><![CDATA[imposed]]></answer>
		<answer isaudiomp3="1" picture="images/c8.jpg" mp3="audio/8.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/8.jpg" rationale="Correct." value="1" choicesay="discount"><![CDATA[discount]]></answer>
		<answer isaudiomp3="1" picture="images/c9.jpg" mp3="audio/9.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/9.jpg" rationale="Correct." value="1" choicesay="mistake"><![CDATA[mistake]]></answer>
		<answer isaudiomp3="1" picture="images/c10.jpg" mp3="audio/10.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/10.jpg" rationale="Correct." value="1" choicesay="rectified"><![CDATA[rectified]]></answer>
		<answer isaudiomp3="1" picture="images/c11.jpg" mp3="audio/11.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/11.jpg" rationale="Correct." value="1" choicesay="promptly"><![CDATA[promptly]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/1.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question1.jpg" mp3="audio/1.mp3" exercise_type="say" questionmode="" choicemode="" answerbankid="" answerbankmode="hidden" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Mail-order companies need to have an efficient process for invoicing and billing customers.]]></question>
		<saythis><![CDATA[Mail-order companies need to have an efficient process for invoicing and billing customers.]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/1.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.1.jpg" rationale="Correct." value="1" choicesay="Mailorder companies need to have an efficient process for invoicing and billing customers"><![CDATA[Mail-order companies need to have an efficient process for invoicing and billing customers.]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/2.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question2.jpg" mp3="audio/2.mp3" exercise_type="say" questionmode="" choicemode="" answerbankid="" answerbankmode="hidden" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[When a customer places an order a list of items must be compiled and an invoice generated.]]></question>
		<saythis><![CDATA[When a customer places an order a list of items must be compiled and an invoice generated.]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/1.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.1.jpg" rationale="Correct." value="1" choicesay="When a customer places an order a list of items must be compiled and an invoice generated"><![CDATA[When a customer places an order a list of items must be compiled and an invoice generated.]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/3.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question3.jpg" mp3="audio/3.mp3" exercise_type="say" questionmode="" choicemode="" answerbankid="" answerbankmode="hidden" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[The invoice will list the items purchased, along with the cost of each item, and the quantity desired.]]></question>
		<saythis><![CDATA[The invoice will list the items purchased, along with the cost of each item, and the quantity desired.]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/1.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.1.jpg" rationale="Correct." value="1" choicesay="The invoice will list the items purchased along with the cost of each item and the quantity desired"><![CDATA[The invoice will list the items purchased, along with the cost of each item, and the quantity desired.]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/4.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question4.jpg" mp3="audio/4.mp3" exercise_type="say" questionmode="" choicemode="" answerbankid="" answerbankmode="hidden" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[ charges that will be incurred in shipping the items to the customer are also added to the invoice.]]></question>
		<saythis><![CDATA[ charges that will be incurred in shipping the items to the customer are also added to the invoice.]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/1.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.1.jpg" rationale="Correct." value="1" choicesay="charges that will be incurred in shipping the items to the customer are also added to the invoice"><![CDATA[ charges that will be incurred in shipping the items to the customer are also added to the invoice.]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/5.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question5.jpg" mp3="audio/5.mp3" exercise_type="say" questionmode="" choicemode="" answerbankid="" answerbankmode="hidden" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Sometimes shipping charges are simply estimated based on the weight or value of the items ordered.]]></question>
		<saythis><![CDATA[Sometimes shipping charges are simply estimated based on the weight or value of the items ordered.]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/1.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.1.jpg" rationale="Correct." value="1" choicesay="Sometimes shipping charges are simply estimated based on the weight or value of the items ordered"><![CDATA[Sometimes shipping charges are simply estimated based on the weight or value of the items ordered.]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/6.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question6.jpg" mp3="audio/6.mp3" exercise_type="say" questionmode="" choicemode="" answerbankid="" answerbankmode="hidden" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[The invoice also shows the estimated of payment.]]></question>
		<saythis><![CDATA[The invoice also shows the estimated of payment.]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/1.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.1.jpg" rationale="Correct." value="1" choicesay="The invoice also shows the estimated of payment"><![CDATA[The invoice also shows the estimated of payment.]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/7.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question7.jpg" mp3="audio/7.mp3" exercise_type="say" questionmode="" choicemode="" answerbankid="" answerbankmode="hidden" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Payment is usually due within 30 days.]]></question>
		<saythis><![CDATA[Payment is usually due within 30 days.]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/1.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.1.jpg" rationale="Correct." value="1" choicesay="Payment is usually due within 30 days"><![CDATA[Payment is usually due within 30 days.]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/8.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question8.jpg" mp3="audio/8.mp3" exercise_type="say" questionmode="" choicemode="" answerbankid="" answerbankmode="hidden" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Extra charges are often imposed on overdue accounts.]]></question>
		<saythis><![CDATA[Extra charges are often imposed on overdue accounts.]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/1.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.1.jpg" rationale="Correct." value="1" choicesay="Extra charges are often imposed on overdue accounts"><![CDATA[Extra charges are often imposed on overdue accounts.]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/9.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question9.jpg" mp3="audio/9.mp3" exercise_type="say" questionmode="" choicemode="" answerbankid="" answerbankmode="hidden" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Many companies also offer a small discount if invoices are paid promptly.]]></question>
		<saythis><![CDATA[Many companies also offer a small discount if invoices are paid promptly.]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/1.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.1.jpg" rationale="Correct." value="1" choicesay="Many companies also offer a small discount if invoices are paid promptly"><![CDATA[Many companies also offer a small discount if invoices are paid promptly.]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/10.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question10.jpg" mp3="audio/10.mp3" exercise_type="say" questionmode="" choicemode="" answerbankid="" answerbankmode="hidden" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Sometimes items get damaged or lost in transit, or customers discover that the wrong items have been shipped by mistake.]]></question>
		<saythis><![CDATA[Sometimes items get damaged or lost in transit, or customers discover that the wrong items have been shipped by mistake.]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/1.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.1.jpg" rationale="Correct." value="1" choicesay="Sometimes items get damaged or lost in transit or customers discover that the wrong items have been shipped by mistake"><![CDATA[Sometimes items get damaged or lost in transit, or customers discover that the wrong items have been shipped by mistake.]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/11.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question11.jpg" mp3="audio/11.mp3" exercise_type="say" questionmode="" choicemode="" answerbankid="" answerbankmode="hidden" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[They will usually call the company to have the problem rectified.]]></question>
		<saythis><![CDATA[They will usually call the company to have the problem rectified.]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/1.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.1.jpg" rationale="Correct." value="1" choicesay="They will usually call the company to have the problem rectified"><![CDATA[They will usually call the company to have the problem rectified.]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/12.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question12.jpg" mp3="audio/12.mp3" exercise_type="say" questionmode="" choicemode="" answerbankid="" answerbankmode="hidden" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Such complaints should be dealt with promptly.]]></question>
		<saythis><![CDATA[Such complaints should be dealt with promptly.]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/1.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.1.jpg" rationale="Correct." value="1" choicesay="Such complaints should be dealt with promptly"><![CDATA[Such complaints should be dealt with promptly.]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="audio/13.0.mp3"></phrase>
		<question isaudiomp3="1" rationale="0" picture="images/question13.jpg" mp3="audio/13.mp3" exercise_type="say" questionmode="" choicemode="" answerbankid="" answerbankmode="hidden" rationalemode="" playonload="" mp3speed="" ttsspeed="" passage="1" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[If an item is missing, a replacement will be sent, usually at no additional charge to the customer.]]></question>
		<saythis><![CDATA[If an item is missing, a replacement will be sent, usually at no additional charge to the customer.]]></saythis>
		<answer isaudiomp3="1" picture="images/c1.jpg" mp3="audio/1.1.mp3" isrationalemp3="1" rationalemp3="audio/correct.mp3" rationaleimage="images/rationale/1.1.jpg" rationale="Correct." value="1" choicesay="If an item is missing a replacement will be sent usually at no additional charge to the customer"><![CDATA[If an item is missing, a replacement will be sent, usually at no additional charge to the customer.]]></answer>
	</question>
</catalog>