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	<passage mp3="AUDIO_REPOS/3287.mp3" title="Communication Skills: What is active listening?"><![CDATA[<div id="passage"><div class="lwrap" style="">
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								You can practice active listening anywhere. You can do it at school, at work or when grabbing coffee with someone.
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							</div>Active listening is a special way of communicating. Its goal is to make it easier for people to clearly express ideas and feelings. It can lead to a better understanding between a speaker and a listener.
<br><br>An active listener first listens carefully, without talking. Then he or she runs through the main points of the speaker's message, to make sure they both agree on what was said. Once the speaker has gotten his or her point across, the roles switch. The speaker becomes the listener.
<br><br>When you are an active listener, you do not have to agree with the other person. However, you should try your best to understand what the other person is saying. You should listen quietly without expressing your own opinion, even if you think the other person is wrong.
<br><br>How Does Active Listening Work?
<br><br>Active listening can be guided by a third person, such as a therapist. Or, it can be done by two people on their own. Active listening works best when the speaker and the listener sit facing each other. The two people take turns talking.
<br><br>The goal is for the listener to give full attention to the speaker. You should avoid thinking about what to say next or whether what the speaker is saying is right. Instead, focus on understanding what is being said. Try as much as possible to see things from the speaker's point of view.
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								The listener gives their full attention to the speaker.
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							</div>Once the speaker finishes talking, you should repeat back the main points of what he or she just said. Doing that lets the speaker know how well you understood what was said. It gives him or her a chance to clear up any misunderstandings.
<br><br>The speaker can explain their ideas until he or she feels fully understood. The speaker and the listener then switch roles. From there, the two people switch back and forth until they have both fully heard and understood each other.
<br><br>When Is Active Listening Most Useful?
<br><br>Active listening is very useful for people who live or work together. Family members and co-workers often have bad listening habits. They react to each other based on what they expect the other person to say rather than on what is actually said. Active listening gives a way to break this pattern.
<br><br>Sometimes people tune out what family members are saying because they think they know what is coming next. They hear what they expect to hear, instead of what the person actually said. Children may think their parents are scolding them when they aren't. Parents may think their teenagers are being disrespectful when they aren't. Active listening helps people get past these reactions.
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								Active listening is a way for people to truly understand each other. It is a way of making relationships stronger.
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							</div>Active listening can also be useful in the workplace. When coworkers don't understand each other, this could lead to hurt feelings. That can make it hard for people to work together. Active listening can solve these problems and create better understanding and team spirit among co-workers.
<br><br>An Example Of Active Listening
<br><br>Imagine someone being rude to their co-worker. The co-worker might feel hurt, or they might become angry and not like that person. Active listening can help solve these problems. It allows people to say how they feel about their co-worker's behavior. At the same time, it gives the co-worker a chance to explain and maybe even say they're sorry.
<br><br>It could be that the co-worker didn't realize how insulting his or her behavior was. Or they might be going through a hard time at home or on the job. By listening respectfully, people would learn more about each other's situation. Also, they might appreciate each other for being willing to listen.
<br><br>Active listening helps people get along better. It provides a safe environment for people to express themselves. The open sharing of ideas and feelings can make relationships better, whether at home, at school or at work.
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