<?xml version="1.0" encoding="utf-8"?>
<catalog>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-1.0.mp3"><![CDATA[The extra charge for gift wrapping your purchase will appear on your invoice.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[The extra __________ for gift wrapping your purchase will appear on your invoice.]]></question>
		<saythis><![CDATA[The extra blank, for gift wrapping your purchase will appear on your invoice.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-1-1.jpg" mp3="../MEDIA/90005-1-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-1-1.jpg" rationale="Correct." value="1" choicesay="charge"><![CDATA[charge]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-2.0.mp3"><![CDATA[The clerk is responsible for compiling the orders at the end of the day.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[The clerk is responsible for __________ ing the orders at the end of the day.]]></question>
		<saythis><![CDATA[The clerk is responsible for blank, ing the orders at the end of the day.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-2-1.jpg" mp3="../MEDIA/90005-2-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-2-1.jpg" rationale="Correct." value="1" choicesay="compile"><![CDATA[compile]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-3.0.mp3"><![CDATA[As part of our customer satisfaction plan, let’s offer a discount to customers who pay their invoices within a week.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[As part of our __________ satisfaction plan, let’s offer a discount to customers who pay their invoices within a week.]]></question>
		<saythis><![CDATA[As part of our blank, satisfaction plan, let’s offer a discount to customers who pay their invoices within a week.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-3-1.jpg" mp3="../MEDIA/90005-3-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-3-1.jpg" rationale="Correct." value="1" choicesay="customer"><![CDATA[customer]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-4.0.mp3"><![CDATA[ They discounted the price on the merchandise damaged in shipment.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[They __________ ed the price on the merchandise damaged in shipment.]]></question>
		<saythis><![CDATA[They blank, ed the price on the merchandise damaged in shipment.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-4-1.jpg" mp3="../MEDIA/90005-4-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-4-1.jpg" rationale="Correct." value="1" choicesay="discount"><![CDATA[discount]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-5.0.mp3"><![CDATA[Electronic invoicing has helped us to be efficient.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[Electronic invoicing has helped us to be __________.]]></question>
		<saythis><![CDATA[Electronic invoicing has helped us to be blank,.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-5-1.jpg" mp3="../MEDIA/90005-5-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-5-1.jpg" rationale="Correct." value="1" choicesay="efficient"><![CDATA[efficient]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-6.0.mp3"><![CDATA[In the owner’s estimation, the high level of customer satisfaction was an adequate measure of how well the company was doing.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[In the owner’s __________ ion, the high level of customer satisfaction was an adequate measure of how well the company was doing.]]></question>
		<saythis><![CDATA[In the owner’s blank, ion, the high level of customer satisfaction was an adequate measure of how well the company was doing.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-6-1.jpg" mp3="../MEDIA/90005-6-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-6-1.jpg" rationale="Correct." value="1" choicesay="estimate"><![CDATA[estimate]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-7.0.mp3"><![CDATA[We should not impose upon our staff by requiring them to work on weekends.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[We should not __________ upon our staff by requiring them to work on weekends.]]></question>
		<saythis><![CDATA[We should not blank, upon our staff by requiring them to work on weekends.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-7-1.jpg" mp3="../MEDIA/90005-7-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-7-1.jpg" rationale="Correct." value="1" choicesay="impose"><![CDATA[impose]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-8.0.mp3"><![CDATA[It was a mistake thinking that my boss would be reasonable when I explained my situation to him.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[It was a __________ thinking that my boss would be reasonable when I explained my situation to him.]]></question>
		<saythis><![CDATA[It was a blank, thinking that my boss would be reasonable when I explained my situation to him.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-8-1.jpg" mp3="../MEDIA/90005-8-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-8-1.jpg" rationale="Correct." value="1" choicesay="mistake"><![CDATA[mistake]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-9.0.mp3"><![CDATA[We were ordered to take inventory immediately, so we could account for the missing items.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[We were __________ ed to take inventory immediately, so we could account for the missing items.]]></question>
		<saythis><![CDATA[We were blank, ed to take inventory immediately, so we could account for the missing items.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-9-1.jpg" mp3="../MEDIA/90005-9-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-9-1.jpg" rationale="Correct." value="1" choicesay="order"><![CDATA[order]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-10.0.mp3"><![CDATA[The new sales agent promptly offered a full refund for the damaged goods.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[The new sales agent __________ offered a full refund for the damaged goods.]]></question>
		<saythis><![CDATA[The new sales agent blank, offered a full refund for the damaged goods.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-10-1.jpg" mp3="../MEDIA/90005-10-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-10-1.jpg" rationale="Correct." value="1" choicesay="promptly"><![CDATA[promptly]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-11.0.mp3"><![CDATA[Embarrassed at his behavior, he rectified the situation by writing a letter of apology.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[Embarrassed at his behavior, he __________ the situation by writing a letter of apology.]]></question>
		<saythis><![CDATA[Embarrassed at his behavior, he blank, the situation by writing a letter of apology.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-11-1.jpg" mp3="../MEDIA/90005-11-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-11-1.jpg" rationale="Correct." value="1" choicesay="rectify"><![CDATA[rectify]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-12.0.mp3"><![CDATA[The terms of the agreement required that items be fully paid for before they would be shipped.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[The __________ of the agreement required that items be fully paid for before they would be shipped.]]></question>
		<saythis><![CDATA[The blank, of the agreement required that items be fully paid for before they would be shipped.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-12-1.jpg" mp3="../MEDIA/90005-12-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-12-1.jpg" rationale="Correct." value="1" choicesay="terms"><![CDATA[terms]]></answer>
	</question>
</catalog>