<?xml version="1.0" encoding="utf-8"?>
<catalog>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-1.0.mp3"><![CDATA[The customer service representative was responsible for telling all existing customers that higher prices would be charged next month.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[The customer service representative was responsible for telling all existing customers that higher prices would be __________ d next month.]]></question>
		<saythis><![CDATA[The customer service representative was responsible for telling all existing customers that higher prices would be blank, d next month.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-1-1.jpg" mp3="../MEDIA/90005-1-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-1-1.jpg" rationale="Correct." value="1" choicesay="charge"><![CDATA[charge]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-2.0.mp3"><![CDATA[I have compiled a list of the most popular items in our sales catalog.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[I have __________ d a list of the most popular items in our sales catalog.]]></question>
		<saythis><![CDATA[I have blank, d a list of the most popular items in our sales catalog.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-2-1.jpg" mp3="../MEDIA/90005-2-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-2-1.jpg" rationale="Correct." value="1" choicesay="compile"><![CDATA[compile]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-3.0.mp3"><![CDATA[Let’s make sure all invoices sent to customers are kept in alphabetical order.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[Let’s make sure all invoices sent to __________ s are kept in alphabetical order.]]></question>
		<saythis><![CDATA[Let’s make sure all invoices sent to blank, s are kept in alphabetical order.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-3-1.jpg" mp3="../MEDIA/90005-3-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-3-1.jpg" rationale="Correct." value="1" choicesay="customer"><![CDATA[customer]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-4.0.mp3"><![CDATA[We are offering a 10 percent discount to all new customers.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[We are offering a 10 percent __________ to all new customers.]]></question>
		<saythis><![CDATA[We are offering a 10 percent blank, to all new customers.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-4-1.jpg" mp3="../MEDIA/90005-4-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-4-1.jpg" rationale="Correct." value="1" choicesay="discount"><![CDATA[discount]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-5.0.mp3"><![CDATA[The accountant was so efficient in processing the customer receipts that she had the job done before lunch.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[The accountant was so __________ in processing the customer receipts that she had the job done before lunch.]]></question>
		<saythis><![CDATA[The accountant was so blank, in processing the customer receipts that she had the job done before lunch.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-5-1.jpg" mp3="../MEDIA/90005-5-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-5-1.jpg" rationale="Correct." value="1" choicesay="efficient"><![CDATA[efficient]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-6.0.mp3"><![CDATA[We estimated our losses this year at about five thousand dollars.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[We __________ ed our losses this year at about five thousand dollars.]]></question>
		<saythis><![CDATA[We blank, ed our losses this year at about five thousand dollars.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-6-1.jpg" mp3="../MEDIA/90005-6-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-6-1.jpg" rationale="Correct." value="1" choicesay="estimate"><![CDATA[estimate]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-7.0.mp3"><![CDATA[The company will impose a surcharge for any items returned.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[The company will __________ a surcharge for any items returned.]]></question>
		<saythis><![CDATA[The company will blank, a surcharge for any items returned.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-7-1.jpg" mp3="../MEDIA/90005-7-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-7-1.jpg" rationale="Correct." value="1" choicesay="impose"><![CDATA[impose]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-8.0.mp3"><![CDATA[I made a mistake in adding up your bill and we overcharged you twenty dollars.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[I made a __________ in adding up your bill and we overcharged you twenty dollars.]]></question>
		<saythis><![CDATA[I made a blank, in adding up your bill and we overcharged you twenty dollars.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-8-1.jpg" mp3="../MEDIA/90005-8-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-8-1.jpg" rationale="Correct." value="1" choicesay="mistake"><![CDATA[mistake]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-9.0.mp3"><![CDATA[The customer placed an order for ten new chairs.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[The customer placed an __________ for ten new chairs.]]></question>
		<saythis><![CDATA[The customer placed an blank, for ten new chairs.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-9-1.jpg" mp3="../MEDIA/90005-9-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-9-1.jpg" rationale="Correct." value="1" choicesay="order"><![CDATA[order]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-10.0.mp3"><![CDATA[We always reply promptly to customers’ letters.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[We always reply __________ to customers’ letters.]]></question>
		<saythis><![CDATA[We always reply blank, to customers’ letters.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-10-1.jpg" mp3="../MEDIA/90005-10-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-10-1.jpg" rationale="Correct." value="1" choicesay="promptly"><![CDATA[promptly]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-11.0.mp3"><![CDATA[He rectified the problem by giving the customer credit for the unused
items that she returned.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[He __________ the problem by giving the customer credit for the unused items that she returned.]]></question>
		<saythis><![CDATA[He blank, the problem by giving the customer credit for the unused items that she returned.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-11-1.jpg" mp3="../MEDIA/90005-11-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-11-1.jpg" rationale="Correct." value="1" choicesay="rectify"><![CDATA[rectify]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-12.0.mp3"><![CDATA[The terms of payment were clearly listed at the bottom of the invoice.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="" mp3="" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode="" correctrationale="" incorrectrationale="" ><![CDATA[The __________ of payment were clearly listed at the bottom of the invoice.]]></question>
		<saythis><![CDATA[The blank, of payment were clearly listed at the bottom of the invoice.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-12-1.jpg" mp3="../MEDIA/90005-12-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-12-1.jpg" rationale="Correct." value="1" choicesay="terms"><![CDATA[terms]]></answer>
	</question>
</catalog>