<?xml version="1.0" encoding="utf-8"?>
<catalog>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-1.0.mp3"><![CDATA[The list of customers is an attachment to my previous email to you.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="../PASSAGE_IMAGES/90005-1.jpg" mp3="../MEDIA/90005-1.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[The list of customers is an __________ to my previous email to you.]]></question>
		<saythis><![CDATA[The list of customers is an attachment to my previous email to you.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-1-1.jpg" mp3="../MEDIA/90005-1-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-1-1.jpg" rationale="Correct." value="1" choicesay="attachment"><![CDATA[attachment]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-2.0.mp3"><![CDATA[Our company style sheet requires block format for all official correspondence.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="../PASSAGE_IMAGES/90005-2.jpg" mp3="../MEDIA/90005-2.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Our company style sheet requires __________ for all official correspondence.]]></question>
		<saythis><![CDATA[Our company style sheet requires block format for all official correspondence.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-2-1.jpg" mp3="../MEDIA/90005-2-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-2-1.jpg" rationale="Correct." value="1" choicesay="block format"><![CDATA[block format]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-3.0.mp3"><![CDATA[Please reformat the body of the report and send it to Finance.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="../PASSAGE_IMAGES/90005-3.jpg" mp3="../MEDIA/90005-3.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Please reformat the __________ of the report and send it to Finance.]]></question>
		<saythis><![CDATA[Please reformat the body of the report and send it to Finance.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-3-1.jpg" mp3="../MEDIA/90005-3-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-3-1.jpg" rationale="Correct." value="1" choicesay="body"><![CDATA[body]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-4.0.mp3"><![CDATA[Set off the list of "Do's and Don'ts" by using bullet points. ]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="../PASSAGE_IMAGES/90005-4.jpg" mp3="../MEDIA/90005-4.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Set off the list of "Do's and Don'ts" by using __________. ]]></question>
		<saythis><![CDATA[Set off the list of "Do's and Don'ts" by using bullet points. ]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-4-1.jpg" mp3="../MEDIA/90005-4-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-4-1.jpg" rationale="Correct." value="1" choicesay="bullet points"><![CDATA[bullet points]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-5.0.mp3"><![CDATA[All notices should be sent by certified mail to provide a record of receipt.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="../PASSAGE_IMAGES/90005-5.jpg" mp3="../MEDIA/90005-5.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[All notices should be sent by __________ to provide a record of receipt.]]></question>
		<saythis><![CDATA[All notices should be sent by certified mail to provide a record of receipt.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-5-1.jpg" mp3="../MEDIA/90005-5-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-5-1.jpg" rationale="Correct." value="1" choicesay="certified mail"><![CDATA[certified mail]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-6.0.mp3"><![CDATA[His reports and thoughts are always coherent, which reflects well on his science and communications background.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="../PASSAGE_IMAGES/90005-6.jpg" mp3="../MEDIA/90005-6.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[His reports and thoughts are always __________, which reflects well on his science and communications background.]]></question>
		<saythis><![CDATA[His reports and thoughts are always coherent, which reflects well on his science and communications background.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-6-1.jpg" mp3="../MEDIA/90005-6-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-6-1.jpg" rationale="Correct." value="1" choicesay="coherent"><![CDATA[coherent]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-7.0.mp3"><![CDATA[The President does not have much time; so a concise background letter is essential.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="../PASSAGE_IMAGES/90005-7.jpg" mp3="../MEDIA/90005-7.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[The President does not have much time; so a __________ background letter is essential.]]></question>
		<saythis><![CDATA[The President does not have much time; so a concise background letter is essential.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-7-1.jpg" mp3="../MEDIA/90005-7-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-7-1.jpg" rationale="Correct." value="1" choicesay="concise"><![CDATA[concise]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-8.0.mp3"><![CDATA[This is very sensitive and confidential information.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="../PASSAGE_IMAGES/90005-8.jpg" mp3="../MEDIA/90005-8.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[This is very sensitive and __________ information.]]></question>
		<saythis><![CDATA[This is very sensitive and confidential information.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-8-1.jpg" mp3="../MEDIA/90005-8-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-8-1.jpg" rationale="Correct." value="1" choicesay="confidential"><![CDATA[confidential]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-9.0.mp3"><![CDATA[You must be diplomatic in your tone since he is very sensitive.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="../PASSAGE_IMAGES/90005-9.jpg" mp3="../MEDIA/90005-9.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[You must be __________ in your tone since he is very sensitive.]]></question>
		<saythis><![CDATA[You must be diplomatic in your tone since he is very sensitive.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-9-1.jpg" mp3="../MEDIA/90005-9-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-9-1.jpg" rationale="Correct." value="1" choicesay="diplomatic"><![CDATA[diplomatic]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-10.0.mp3"><![CDATA[Most consumers just throw the junk mail into the trash.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="../PASSAGE_IMAGES/90005-10.jpg" mp3="../MEDIA/90005-10.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Most consumers just throw the __________ into the trash.]]></question>
		<saythis><![CDATA[Most consumers just throw the junk mail into the trash.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-10-1.jpg" mp3="../MEDIA/90005-10-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-10-1.jpg" rationale="Correct." value="1" choicesay="junk mail"><![CDATA[junk mail]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-11.0.mp3"><![CDATA[Please submit all of you briefs double space on legal size paper.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="../PASSAGE_IMAGES/90005-11.jpg" mp3="../MEDIA/90005-11.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Please submit all of you briefs __________ on legal size paper.]]></question>
		<saythis><![CDATA[Please submit all of you briefs double space on legal size paper.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-11-1.jpg" mp3="../MEDIA/90005-11-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-11-1.jpg" rationale="Correct." value="1" choicesay="double space"><![CDATA[double space]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-12.0.mp3"><![CDATA[The envelope indicated that there was an enclosure but in fact there was only the letter inside. ]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="../PASSAGE_IMAGES/90005-12.jpg" mp3="../MEDIA/90005-12.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[The envelope indicated that there was an __________ but in fact there was only the letter inside. ]]></question>
		<saythis><![CDATA[The envelope indicated that there was an enclosure but in fact there was only the letter inside. ]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-12-1.jpg" mp3="../MEDIA/90005-12-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-12-1.jpg" rationale="Correct." value="1" choicesay="enclosure"><![CDATA[enclosure]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-13.0.mp3"><![CDATA[Our correspondence should be formal.  Please avoid slang and emojis.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="../PASSAGE_IMAGES/90005-13.jpg" mp3="../MEDIA/90005-13.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Our correspondence should be __________.  Please avoid slang and emojis.]]></question>
		<saythis><![CDATA[Our correspondence should be formal.  Please avoid slang and emojis.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-13-1.jpg" mp3="../MEDIA/90005-13-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-13-1.jpg" rationale="Correct." value="1" choicesay="formal"><![CDATA[formal]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-14.0.mp3"><![CDATA[When providing written responses to customers, make sure you use the company provided format.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="../PASSAGE_IMAGES/90005-14.jpg" mp3="../MEDIA/90005-14.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[When providing written responses to customers, make sure you use the company provided __________.]]></question>
		<saythis><![CDATA[When providing written responses to customers, make sure you use the company provided format.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-14-1.jpg" mp3="../MEDIA/90005-14-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-14-1.jpg" rationale="Correct." value="1" choicesay="format"><![CDATA[format]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-15.0.mp3"><![CDATA[Place a heading on top of each major section so the reader can orient herself more easily within the document.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="../PASSAGE_IMAGES/90005-15.jpg" mp3="../MEDIA/90005-15.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[Place a __________ on top of each major section so the reader can orient herself more easily within the document.]]></question>
		<saythis><![CDATA[Place a heading on top of each major section so the reader can orient herself more easily within the document.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-15-1.jpg" mp3="../MEDIA/90005-15-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-15-1.jpg" rationale="Correct." value="1" choicesay="heading"><![CDATA[heading]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-16.0.mp3"><![CDATA[In block format, you do not need to indent each paragraph. ]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="../PASSAGE_IMAGES/90005-16.jpg" mp3="../MEDIA/90005-16.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[In block format, you do not need to __________ each paragraph. ]]></question>
		<saythis><![CDATA[In block format, you do not need to indent each paragraph. ]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-16-1.jpg" mp3="../MEDIA/90005-16-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-16-1.jpg" rationale="Correct." value="1" choicesay="indent"><![CDATA[indent]]></answer>
	</question>
	<question>
		<phrase isaudiomp3="1" mp3="../MEDIA/90005-17.0.mp3"><![CDATA[We find our younger customers appreciate our more informal messages to them.]]></phrase>
		<question isaudiomp3="1" rationale="0" picture="../PASSAGE_IMAGES/90005-17.jpg" mp3="../MEDIA/90005-17.mp3" exercise_type="" questionmode="" choicemode="" answerbankid="1" answerbankmode="" rationalemode="" playonload="" mp3speed="1" ttsspeed="0" passage="" show_passage="" show_passage_audioplayer="" passage_audio_type="" showvideo="" video="" enable_audio_recorder="" recorder_mode=""><![CDATA[We find our younger customers appreciate our more __________ messages to them.]]></question>
		<saythis><![CDATA[We find our younger customers appreciate our more informal messages to them.]]></saythis>
		<answer isaudiomp3="1" picture="../PASSAGE_IMAGES/90005-17-1.jpg" mp3="../MEDIA/90005-17-1.mp3" isrationalemp3="1" rationalemp3="../MEDIA/correct.mp3" rationaleimage="../PASSAGE_IMAGES/rationale/90005-17-1.jpg" rationale="Correct." value="1" choicesay="informal"><![CDATA[informal]]></answer>
	</question>
</catalog>