joycev2_newdata Good afternoon, Thank you for choosing Sky Travel. My name is #AGENT#. What can I do for you today? I'd love to help. Can I get your name, please? What city will you be coming from, Ma'am? What is the destination city? Okay, Ma'am. I'll check if there are flights with a layover. When do you want to leave from Washington Dulles International Airport? When do you want to return, Ms. Brenda? How many seats would you like to book? are you traveling? Do you have an airline preference? Okay, Ma'am. In summary, you're booking a round trip flight from Washington Dulles International Airport to Ottawa Macdonald-Cartier International Airport with a layover of no less than 8 hours in Newark Liberty International Airport on March 02, 2020 and returning on March 06, 2020 for one adult. Is this correct? I'm sorry, so a layover for 10 hours or more in Newark Liberty International Airport, right? Can I put you on hold while I look this up on the system? Thank you very much. Thank you for holding. I apologize Ma'am, there are no available flights with a 10-hour layover in Newark Liberty International Airport. What we have is an 8-hour layover. Do you have a preference for departure time? Okay Ma'am, let me check if there are flights arriving in Newark at 5:00 in the afternoon. Can I put you on hold? Thank you for holding. There's a flight leaving Washington Dulles International Airport at 15:00 via United Airlines and arriving Newark Liberty International Airport at 17:00 for an 8-hour layover. Would you like to book this flight? It is departing Newark Liberty International Airport at 01:00 and arriving Ottawa Macdonald-Cartier International Airport at 03:00. Okay, Ma'am. Do you have a time preference for your return flight? Yes, there's a direct flight from Ottawa to Washington that leaves at 07:45. It is departing from Ottawa Macdonald-Cartier International Airport Terminal 1 and arriving in Washington Dulles International Airport Terminal 2. To recap, you're booking a round trip flight from Washington to Ottawa. For the onward journey, it is departing Washington Dulles International Airport on March 02, 2020 at 15:00 and arriving Newark Liberty International Airport at 17:00. From Newark Liberty International Airport, it is departing at 01:00 and arriving Ottawa Macdonald-Cartier International Airport at 03:00 on March 03, 2020. For your return flight, it is departing Ottawa Macdonald-Cartier International Airport on March 06, 2020 at 07:45 and arriving Washington Dulles International Airport at 09:45. The total airfare for this round trip flight is 538.00. Shall I go ahead and buy tickets for you, Ma'am? United Airlines, Ma'am. Do you have a frequent flier number? Shall I go ahead and book this flight for you? For us to proceed, can you provide more information? Can I have the first name of the passenger, please? Could you tell me the last name of the passenger? Passenger's title, please, Mr. or Ms.? Can I get the passenger's birthday, please? Can you tell me the passport's place of issue? May I have the passenger's passport number? May I have the passport's expiration date, please? Thank you very much. To review, the passenger's complete name is Brenda Banks. Date of birth is January 23, 1985. Country of citizenship is United States. Passport number is 6235271804 and passport expiry is August 2022. Is everything correct? Now I need you to provide your contact information. May I have your email, please? Can I get your phone number, please? Thank you very much. To repeat, your email address is BrendaBBanks@dayrep.com and your contact number is 205-404-3317. What card will you be using today? Absolutely, Ma'am. The base fare is 430.32. Surcharge is 49, and the tax is 58.68, for a total of 538.00. What's the name on the card, please? May I get your credit card number, please? May I have the expiry date, please? May I have your card's CVV? May I put you on hold while I process your booking? Thank you. Thank you for your patience. Your flight has been successfully processed. We have sent you an email with your flight itinerary and receipt in the next few minutes. Is there something else I can do for you? Thank you for calling Sky Travel. If there’s anything else we can help you with, just give us a call. You have a wonderful day. Goodbye.