undefined Good afternoon, Thank you for choosing Sky Travel. My name is #AGENT#. What can we do for you today? I'd love to help. Can I get your name, please? From where are you departing, Ma'am? Where are we flying to today? Okay, Ma'am. I'll check if there are flights with a layover. When are you departing from Washington Dulles International Airport? What would be the return date, Ms. Brenda? How many seats would you like to book? Are we flying economy or business class? What airline do you want to fly with? Okay, Ma'am. In summary, you're booking a round trip flight from Washington Dulles International Airport to Ottawa Macdonald-Cartier International Airport with a layover of no less than 8 hours in Newark Liberty International Airport on March 02, 2020 and returning on March 06, 2020 for one adult. Is this correct? I'm sorry, so a layover for 10 hours or more in Newark Liberty International Airport, right? Let me look this up on the system, can I put you on hold? Thank you very much. I appreciate you holding. I apologize Ma'am, there are no available flights with a 10-hour layover in Newark Liberty International Airport. What we have is an 8-hour layover. Do you have a time preference? Okay Ma'am, let me check if there are flights arriving in Newark at 5:00 in the afternoon. May I put you on hold? I appreciate you holding. There's a flight leaving Washington Dulles International Airport at 03:00 pm via United Airlines and arriving Newark Liberty International Airport at 05:00 pm for an 8-hour layover. Would you like to book this flight? It is departing Newark Liberty International Airport at 01:00 am and arriving Ottawa Macdonald-Cartier International Airport at 03:00 am. Okay, Ma'am. Do you have a preference for departure time for your return flight? Yes, there's a direct flight from Ottawa to Washington that leaves at 07:45 am. It is departing from Ottawa Macdonald-Cartier International Airport Terminal 3 and arriving in Washington Dulles International Airport Terminal 2. In summary, you're booking a round trip flight from Washington to Ottawa. For the onward journey, it is departing Washington Dulles International Airport on March 02, 2020 at 03:00 pm and arriving Newark Liberty International Airport at 05:00 pm. From Newark Liberty International Airport, it is departing at 01:00 am and arriving Ottawa Macdonald-Cartier International Airport at 03:00 am on March 03, 2020. For your return flight, it is departing Ottawa Macdonald-Cartier International Airport on March 06, 2020 at 07:45 am and arriving Washington Dulles International Airport at 09:45 am. The total airfare for this round trip flight is 538.00. Would you like this flight, Ma'am? United Airlines, Ma'am. Do you have a frequent flier number? Would you like to take this flight? For us to advance, can I have your passport information? Can I get the first name of the passenger? What is the last name of the passenger, please? Passenger's title, please, Mr. or Ms.? What's the passenger's birthday, please? What is the issuing country on the passport? Can I get the passport number, please? Can I have the passport's expiration date? Now I just need to get your contact details. Could you tell me your email, please? Could you tell me your contact number? Thank you very much. To review, the passenger's complete name is Brenda Banks. Date of birth is January 23, 1985. Country of citizenship is United States. Passport number is 6235271804 and passport expiry is August 2022. Your email address is BrendaBBanks@dayrep.com and your contact number is 205-404-3317. Is everything correct? What card will you be using today? Absolutely, Ma'am. The base fare is 430.32. Surcharge is 49, and the tax is 58.68, for a total of 538.00. What's the name on the card, please? May I have your card number, please? What's your credit card's expiration date? And your card's CVV, please? May I put you on hold while I process your booking? Thank you. I appreciate you holding. Your flight has been successfully processed. An email has been sent with your flight itinerary and receipt. Is there anything else I can help you with? Thank you very much for calling Sky Travel. If you have additional questions, please let us know. You have a wonderful day. Goodbye.