clarify anything that the summary does not accurately reflect.]]> counselor who guides the process.]]> appropriate steps for good active listening.]]> obstacles to understanding, such as anger or distracted half-listening.]]> willingness to listen.]]> communication technique that seeks to increase understanding between a speaker and a listener.]]> assert your own ideas in favor of clearly understanding what another person is saying.]]> understand you.]]> improve relationships, whether at home, school or work.]]> opportunity to explain clearly how you feel about your co-worker's behavior, while he or she is given a chance to explain and maybe even apologize.]]> express themselves.]]> ensure they both agree on what was said.]]> goodwill.]]> hurts my feelings when you come home late without calling ahead, a partner might say nothing at all in order to avoid conflict, but the hurt feelings remain and can lead to resentment.]]> comprehension of the intended message.]]>