They will probably complain among themselves, but the teacher might never find out what they really think. When people speak candidly about their concerns, it can make them feel vulnerable, especially if they admit a mistake or a weakness. The process can be conducted formally, with a mediator helping to guide the participants through the various stages, or it can be done informally by following the appropriate steps for good active listening. As a listener, you should not interrupt the speaker, but you can offer subtle acknowledgments that signal comprehension, such as nodding or quietly saying I see or Go on. The goal is to facilitate better communication without the usual obstacles to understanding, such as heated emotions or distracted half-listening. It is common for people to send attorneys to speak on their behalf in lawsuits or contract negotiations, but it is usually best for the people involved to talk to each other directly whenever possible. Not only do you come to know more about that person's situation, but he or she might appreciate your willingness to listen. Active, or reflective, listening is a communication technique that seeks to increase understanding between a speaker and a listener. Active listening asks that you set aside your need to respond or assert your own ideas in favor of clearly understanding what another person is saying, knowing that you will be given the same consideration when it is your turn to speak. The intimacy created by open sharing of ideas and feelings can improve relationships, whether at home, school, or work. No matter how well prepared lawyers are, they are still in a position of interpreting their clients' needs second hand. The practice of active listening, even among people who are not friends, can establish a professional connection that may make them more willing to cooperate with one another. It is common for people to send attorneys to speak on their behalf in lawsuits or contract negotiations, but it is usually best for the people involved to talk to each other directly whenever possible. However, through the application of active listening, you have an opportunity to explain clearly how you feel about your co-worker's behavior, while he or she has a chance to explain and maybe even apologize. Active listening also helps you express greater empathy toward others, since it requires setting aside your own needs for the purpose of understanding someone else's.