WEBVTT

00:00:30.642 --> 00:00:32.589
It's interesting that you
asked that question, because

00:00:32.624 --> 00:00:35.009
I was just reading a book that
addressed the same topic.

00:00:35.044 --> 00:00:37.008
I agree with James Miller,
author of "The Corporate

00:00:37.043 --> 00:00:40.063
Coach," when he says that
customer service is the key.

00:00:40.098 --> 00:00:42.481
Many companies do not care
about the details - and the

00:00:42.516 --> 00:00:44.979
details are what keep your
customers coming back.

00:00:45.014 --> 00:00:47.372
Your current customers will
become repeat customers if

00:00:47.407 --> 00:00:49.457
you pay attention to
their needs.

00:00:49.492 --> 00:00:51.576
I noticed in his book that he
mentioned your company as one

00:00:51.611 --> 00:00:55.094
that is at the leading edge in
exceptional customer service.

00:00:55.129 --> 00:00:56.425
That's one of the reasons I
would like to work with

00:00:56.460 --> 00:00:57.266
your company.